UPGRADE TO nbn's
Offering near-gigabit speeds and a highly reliable connection#
Transform Your Internet Experience With Fibre^
Faster and more reliable – it’s designed for a future where giant leaps in technology, and homes and businesses with multiple devices are the norm. Embrace the future today, with nbn’s full fibre.
Selected homes and businesses serviced by the nbn network via Fibre to the Node (FTTN) and Fibre to the Curb (FTTC) can now upgrade to Fibre to the Premises (FTTP) with an eligible plan^.
How You Could Benefit From Full Fibre
Faster, more reliable internet#
With nbn full fibre, you could access speeds close to 1Gbps#. So whether you’re at work or play, you can stream 4K videos with ease and download large files in minutes.
Better online experiences#
The Best Home Experience On The Nbn Network
Learn why a fibre connection direct to your premises is our fastest and most reliable home connection.
Thing You Should Now
NBN Installation Process
Contact 10MATES and choose the speed
You’ll need to contact us and select the speed. We can advise on plan options. We will help book appointments with NBN technicians
Our speed options
Don't Just Take Our Word For It
Hear what other people on an nbn powered plan have to say
From the professionalism of the technicians, the location of both external and internal boxes and the speed of the service as well as the speed of FTTP. Surpassed my expectations.
Home Superfast user
You normally expect roadblocks with promises like [close to] 1Gbps [wholesale speeds on] FTTP. Well, in this case, there were none, and it could not have gone any more smoothly. And I am actually getting exactly what was promised.
Home Ultrafast user
The latency has decreased and overall performance and reliability has greatly improved.
Home Superfast user
Frequently Asked Questions
Customers on Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) technologies in selected areas may be eligible to upgrade to Fibre to the Premises (FTTP) with a plan based on our eligible higher wholesale speed tiers^.
The eligible locations have been selected for reasons including:
Demand – we anticipate strong demand in these metropolitan and regional locations for higher wholesale speed plans.
Workforce – our established construction and delivery partners, and their respective workforces, are ready to work here having recently completed our network’s initial build.+
Cost-effectiveness – we can deploy here with speed and agility, in a way that our investment is most likely to spread and multiply economic activity across the nation.
Our aim is to extend fibre to an additional 5 million homes and businesses by the end of 2025.
The NBN technician will install the Fibre to the Premises (FTTP) connection in parallel to your existing Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection.
Once you have spoken to 10MATES and are satisfied that your FTTP service is up and running, you may need to arrange the transfer of services from your original technology (FTTN or FTTC) connection to your new FTTP connection.
We recommend that you check with us that your plan on the original technology (FTTN or FTTC) has been cancelled, so that you can avoid being charged for services on both technologies. Your provider will be able to help you through this process.
Unless you have cancelled your original service, it will remain active. If nbn decides to turn off the original technology at your premises, nbn will inform us at least 18 months prior, so you will be given plenty of notice before this might occur.
Eligible customers will have to place an order with 10MATES and purchase a plan based on our eligible higher wholesale speed tiers^ to upgrade to FTTP.
Depending on factors such as complexity and your building type, additional costs may apply to 10MATES, who we may choose to pass this charge onto our customers. We recommend speaking to us to find out about costs to you.
Businesses can upgrade to Fibre to the Premises (FTTP) when they order an eligible plan – including the new business nbn fibre plans (Superfast 1 (250/100), Superfast 2 (500/200) and Ultrafast (1000/400)). With faster upload speeds and higher levels of service and support compared to residential plans – these plans are designed to meet the growing needs of businesses. Businesses will also have access to a premium connection experience, including flexible installation appointments.
^Conditions, eligibility criteria and costs will apply – please speak with your preferred provider. Eligibility criteria includes among other things, being designated by nbn as a simple premises and placing an order for an nbn powered plan based on an eligible wholesale speed tier. Additional costs may apply to providers, who may choose to pass this charge onto their customers.
*Not all providers offer plans based on the full range of wholesale speed tiers. Talk to your preferred provider for more information about availability and the right retail solution for your needs.
#Regardless of the retail service you purchase, the actual wholesale download speeds delivered to providers will be less than 1Gbps due to equipment and network limitations. Your experience on FTTP, including the speeds actually achieved, depends on the configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan, or how 10mates designs its network).
+Please note that network construction will be an ongoing activity beyond the initial volume build for future new developments and a small proportion of premises defined as ‘complex connections’ – which includes properties that are difficult to access, culturally significant areas and heritage sites – where connection depends on factors outside of nbn’s control such as permission from traditional owners.
◊We have made some minor amendments to this review (as shown in square brackets) to ensure that it correctly represents the wholesale speeds we offer to service providers. We have not otherwise changed this review in any way.
§Availability of wholesale business nbn products, product features and services depends on an end customer’s access technology and area. Ask your preferred provider if they offer plans based on these wholesale business nbn products, product features and services in your area.