nbn Service Classes

What are the different nbn service classes?

  • What is Service Class 0 ?

    Service Class 0 is a location that is planned to be serviceable by fibre (FTTP). In other words, nbn is still running fibre between pits, installing multiports and fibre distribution hubs. You can't order a service yet or get an installation scheduled. You have to wait for nbn to announce the area is ready for service. The nbn map will show a brown colour over the area. Below is a photo of a pit with nothing inside, waiting for fibre to be hauled.

    nbn pit nbn pit

  • What is Service Class 1 ?

    Service Class 1 is a location that is serviceable by fibre, however no PCD or NTD is in place. In other words, there is no fibre installed from the street/pit/multiport to the premise yet. You can order a service and an appointment will be made for the internal equipment installation (NTD/nbn connection box). Some time before the appointment, a contractor will visit without appointment to install fibre from the street to the side of the premise and terminate the fibre in into a nbn utility box / PCD. Below are photos of a FTTP multiport.

    nbn multiport squid used for fttp nbn multiport old type used for fttp

  • Service Class 2 ?

    The location is serviceable by fibre, PCD installed, no NTD in place. You can order a service and a technician will come to complete the install and move you to Service Class 3. Below are two versions of the PCD and an ICD used in apartments/offices.

    nbn pcd for fttp nbn pcd madison box for fttp nbn icd for fttp nbn inside a pcd used in fttp nbn pcd madison box inside

  • Service Class 3?

    The location is serviceable by fibre, PCD aka utility box and NTD aka nbn connection box are in place. You can order a service and we can get it ready to use in around an hour. Below are some photos of the NTD with and without the optional Battery Backup. The big one is the outdoor weatherproof version of the NTD, however usually used indoors for fire panels.

    nbn ntd connection box with cover on nbn ntd with battery backup nbn ntd outdoor weatherproof version

  • What is Service Class 4 ?

    The location is planned to be serviceable by fixed wireless


  • What is Service Class 5 ?

    The location is serviceable by fixed wireless, no antenna and NTD in place

  • What is Service Class 6 ?

    The location is serviceable by fixed wireless, antenna and NTD in place

  • What is Service Class 7 ?

    The location is planned to be serviceable by satellite

  • What is Service Class 8 ?

    The location is serviceable by satellite but no satellite dish / NTD yet in place

  • What is Service Class 9 ?

    The location is serviced by satellite (dish and NTD in place)

  • What is Service Class 10 ?

    The location is planned to be serviceable by copper

  • What is Service Class 11 ?

    The location is serviceable by copper, copper lead-in required

  • What is Service Class 12 ?

    The location is serviceable by copper, jumpering is required

  • What is Service Class 13 ?

    The location is serviceable by copper, infrastructure in place

  • What is Service Class 20 ?

    The location is serviceable by cable (HFC)

  • What is Service Class 21 ?

    The location is within the HFC footprint, no drop, wall plate or NTD

  • What is Service Class 22 ?

    The location is within the HFC footprint, drop in place, no wall plate or NTD

  • What is Service Class 23 ?

    The location is within the HFC footprint, drop and wall plate in place, no NTD

  • What is Service Class 24 ?

    The location is within the HFC footprint, drop, wall plate and NTD in place

  • What is Service Class 30 ?

    The location is planned to be serviced by FTTC.

  • What is Service Class 31 ?

    The location is within the FTTC footprint, and copper lead-in is required.

  • What is Service Class 32 ?

    The location is within the FTTC footprint, copper lead-in present but not cut-in to Distribution Point Unit (DPU), nbn™ connection device – also known as a Network Connection Device (NCD) is required. Ok so this means a tech needs to visit in order to patch your existing copper to the DPU in the pit or on the power pole, you also don't have an NCD in your house yet so the tech will need to install that also.

  • What is Service Class 33 ?

    The location is within the FTTC footprint, copper lead-in present and cut-in to Distribution Point Unit (DPU), nbn™ connection device – also known as a Network Connection Device (NCD) is required. You should be able to see a DPU installed either on a power pole or in a telco pit.

    nbn fttc dpu man holding nbn fttc dpu on power pole