December 20, 2024
Menu
Checking the status lights on your Network Termination Units (NTU) for TPG Fibre (FTTB) can be useful for troubleshooting.
Not every TPG Fibre service has an NTU.
 |
Adtran® 422G F.Fast NTU |
 |
LEA Networks NTU |
 |
Power/DIAG NTU |
| Light | State | Meaning | |
| POWER | Off | No power. | |
| Green | Your NTU has power. | ||
| GFAST | Flashing green | Make sure the phone cable between your NTU and phone socket is plugged in securely, and restart your NTU. Please call us on 1300 997 271 if the light stays flashing.
Note: You must use the supplied 1-metre phone cable. Longer phone cables can cause connection issues. |
|
| Green | Your NTU is operating normally. | ||
| LAN | Off | Make sure the Ethernet cable between your NTU and modem is plugged in securely, and restart your NTU. If the light stays off, try a new Ethernet cable. Please call us on 1300 997 271 if the issue persists. | |
| Green | Successful network connection. This light flashes during data transfer. | ||
| Light | State | Meaning | |
| POWER | Off | No power. | |
| Green | Your NTU has power. | ||
| OUT | Off | Your NTU isn’t detecting the FTTB equipment in the MDF. Please call us on 1300 997 271. | |
| Green | Your NTU is operating normally. | ||
| Flashing green | Line issue detected. Make sure the phone cable between your NTU and phone socket is plugged in securely. Please call us on 1300 997 271 if the issue persists. | ||
| WARNING | Off | Your NTU is operating normally. | |
| Flashing green | Overload detected. Unplug the power cord from the NTU and then plug it back in. Please call us on 1300 997 271 if the issue persists. | ||
| Light | State | Meaning | |
| POWER | Off | No power. | |
| Green | Your NTU has power. | ||
| Flashing | Your NTU may be malfunctioning. Please call us on 1300 997 271. | ||
| DIAG | Off | Your NTU is operating normally. | |
| Red | Make sure the phone cable between your NTU and phone socket is plugged in securely. If possible, try another 1-metre phone cable. Please call us on 1300 997 271 if this light stays red. | ||
Here’s $10 just to sign up today!
Enter FREEMONEY at the CHECKOUT to get $10 off your first month with 10MATES! Easy huh?! Go on, do it, you won’t regret it 
Want access to our members only section?
Get in touch with our team today to find out how you can qualify for access to a range of member only benefits!
Click this icon in the bottom right corner to start a chat!
