December 11, 2024
Here’s everything you need to know about 10mates nbn.
Select one of the links below to jump to a query:
You can check your address on our nbn coverage map, which pulls information directly from nbn®.
If you get a 10mates internet plan in the meantime, we’ll help you switch to an nbn plan ASAP.
If nbn is available at your address, you can sign up online or call us on 1300 720 016.
Already with 10mates? You can check if nbn is available in My Account – just hit Change your Plan under Internet Account Management and confirm your address.
Easy – just sign up online or call us on 1300 720 016. Most nbn service transfers can be done in 2 business days.
Important: After switching, contact your old nbn provider to make sure your old services are cancelled so you won’t keep getting billed for them.
In most cases, you can keep your existing phone number to use with an nbn Phone service. We’ll check this when you sign up online or call us on 1300 720 016.
From 1 April 2016, the $300 New Development Fee (NDF) is charged by nbn® for all nbn connections that:
An NDF is a one-off charge. It won’t be charged again for subsequent connections at the same address, as long the number of dwellings hasn’t increased.
If an NDF applies to your order, you’ll see it in your order summary or be told about it by our sales rep. The charge is also listed in any Critical Information Summary for nbn plans sold after 1 April 2016, and on our Additional Pricing page.
You can switch between our current nbn plans at any time. See Changing your internet plan in My Account.
Most nbn connections are done within 2-20 business days. Connection times are usually on the longer side if an nbn installer needs to come to your place and install nbn equipment.
If you do need an installation, we’ll book the earliest available appointment by default – or you can choose a later date if it’s more convenient.
This depends on the type of nbn you’re getting. Check out Connecting to the nbn for all the details.
nbn FTTB/FTTN and nbn FTTC will use the same RJ11 socker that you previously used for ADSL interent and landline phone services.
nbn HFC uses a Coaxial Cable socket. If you don’t have the right type of cable socket at your place, an nbn installer can come install one. This can usually by done by upgrading an existng wall socket.
nbn FTTP and nbn Wireless connections don’t have a wall socket – your modem will plug into the nbn Connection Box.
Smart wiring is internal Ethernet cabling at your house. It means you have Ethernet wall sockets to connect devices to your nbn modem without running Ethernet cables along the floor or under doors. It’s a good investment for heavy internet uses, or larger homes that don’t get enough coverage from a standard WiFi signal.
You can use smart wiring with the nbn, but it won’t be included with your nbn installation. You’ll need to hire a registered cabler to have smart wiring installed.
Most modems will work on 10mates nbn, but there are some exceptions. Check out nbn BYO modem requirements for more.
If you need an nbn modem, you can get one from us when your order 10mates nbn.
For everything you need to know about nbn speeds, see nbn Speeds Explained.
Many devices that work over phone lines can work on the nbn, but you need to contact your service provider to make sure before you switch to nbn. You may need to get a different type of product that will work on nbn.
Note: 10mates does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before ordering 10mates nbn.
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