BizPhone FAQ

BizPhone FAQ How do I modify features like Call Forwarding? We have built a web interface (Frontier Portal) that allows you to access and modify features of your BizPhone service. Some features can also be modified using the handset and special codes. What happens if my Internet connection stops working? We recommend you to provide […]

Call dropouts

BizPhone Call dropouts Please select your handset to view the troubleshooting guide: Cordless Standard Premium If your handset is not listed here, please contact us for assistance.

Factory reset handset

Factory reset BizPhone handset Please note: If you have customised your BizPhone handset in any way, such as adding contacts to the directory or changing ringtone settings, these will be removed after a factory reset. However, the Global Address Book will not be affected. Select your handset: BizPhone Cordless Handset BizPhone Standard Handset BizPhone Premium Handset   BizPhone […]

Faulty & Damaged handsets

BizPhone Faulty & Damaged handsets Please select your handset to view the troubleshooting guide: Cordless Standard Premium If your handset is not listed here, please contact us for assistance.

Inbound and Outbound call issues

BizPhone Inbound and Outbound call issues Please select your handset to view the troubleshooting guide: Cordless Standard Premium If your handset is not listed here, please contact us for assistance.

Audio Quality Issues

BizPhone Audio Quality Issues Please select your handset to view the troubleshooting guide: Cordless Standard Premium If your handset is not listed here, please contact us for assistance.

Unregistered handsets

BizPhone Unregistered Handsets Please select your handset to view the troubleshooting guide: Cordless Standard Premium If your handset is not listed here, please contact us for assistance.

BizPhone feature guides

BizPhone Feature Guides Please select a topic to view the guide: Call Park Retrieve Call Transfer Global Address Book Call Forward Directory Auto Attendant Schedules and Events Hunt Group Add audio to a Queue Music on Hold Speed Dial 8 Busy Lamp Field Voicemail Passcode  

Voice mail setup

BizPhone voice mail setup BizPhone handsets/users are pre-configured to accept and play back voice mail messages by default. This guide will cover how to listen to voice mail, change your greeting, and forward voice mails to email.   Select one of the links below to jump to a query: Listening to voice mail Setting a […]

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