BizPhone Frontier Portal Introduction Select one of the links below to jump to a query: BizPhone terminology Frontier Portal home page vPBX Music on Hold Schedules and events Advanced features Global Address Book BizPhone Admin BizPhone users BizPhone group features BizPhone terminology These terms are used throughout our guides and the Frontier Portal: […]
Troubleshoot call dropouts on your nbn Home Phone If your nbn Home Phone is having call dropouts, it means your calls will disconnect unexpectedly. These steps will help you identify the issue. nbn Home Phone is a VoIP phone service that works over the internet. Note:Â This product was only available to select nbn FTTP customers […]
Troubleshoot your nbn Home Phone calls If you can’t make or get calls on your nbn Home Phone service, these steps will help you identify the issue. nbn Home Phone is a VoIP phone service that works over the internet. Note:Â This product was only available to select nbn FTTP customers as of 23 August 2017. […]
How to set up your nbn Home Phone Here’s how to plug your phone in for nbn Home Phone, which is a VoIP phone service exclusive to nbn FTTP. VoIP phone services work over the internet. Note:Â This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer […]
Troubleshoot call dropouts on your 10mates Voice If your 10mates Voice service is having call dropouts, it means your calls will disconnect unexpectedly. These steps will help you identify the issue. 10mates Voice is a VoIP phone service that works over the internet. Is your internet dropping out? Your phone service can’t work without internet. […]
Troubleshoot incoming calls on your 10mates Voice If you can’t get calls on your 10mates Voice service, these steps will help you identify the issue. 10mates Voice is a VoIP phone service that works over the internet. Is your phone service still new? If it was only ordered recently, we’ll send you and email and […]
Troubleshoot outgoing calls on your 10mates Voice If you can’t make calls using your 10mates Voice service, these steps will help you identify the issue. 10mates Voice is a VoIP phone service that works over the internet. Is your phone service still new? We’ll send you and email and SMS when it’s ready to use. […]
10mates Voice Features Please enter your Customer ID number. This will allow us to provide information that’s relevant to your services. You will be able to find your Customer ID on any invoices or emails we have sent you.  If you don’t have your Customer ID handy, just let us know what your My Account […]
IMEI Blocking for lost or stolen mobile phones If the phone with your 10mates Mobile SIM got lost or stolen, we can turn on IMEI Blocking so the phone can’t be used on any Australian network, except to call emergency services. Select one of the links below to jump to a query: How to turn […]
Mobile International Roaming You need International Roaming turned on to use your 10mates Mobile service outside Australia. Here’s everything you need to know. Need help while overseas? You can call us on +61 2 9007 3023 from any phone. Select one of the links below to jump to a query: Important facts about International Roaming How to turn […]
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