Check your mobile usage in My Account You can check the data usage for your 10MATES internet service at any time. We’ll also let you know when you’ve hit 50%, 85% and 100% of your monthly mobile data – the same goes for any other monthly plan inclusions, like international minutes. Note:Â Usage records in My […]
10MATES Mobile Features Here’s everything you need to know about the different features available for 10MATES Mobile. Note: Premium calls and SMS/MMS services are not available on 10MATES Mobile. Select one of the links below to jump to a query: Voicemail How to get your Voicemail messages How to turn Voicemail on or off How […]
Top up your mobile prepaid balance in My Account If you want to make use any calls, text or data that isn’t included in your 10MATES mobile plan, you’ll need to top up your Prepaid Balance in My Account. Log in to My Account and hit Top up Prepaid Balance. Choose the amount to top up ($10, $20, $50, $100 […]
Activate your Mobile SIM Which type of SIM are you activating? Physical SIM eSIM Please note:Â Your mobile handset must not be locked to a specific provider. We cannot unlock handsets. Select one of the links below to jump to a query: Which type of SIM are you activating? Activate your physical SIM Activate your eSIM […]
Home Wireless Broadband FAQ Here’s everything you need to know about 10MATES 4G Home Wireless Broadband. Select one of the links below to jump to a query: What is Home Wireless Broadband? Where is Home Wireless Broadband available? How long does it take to get connected to Home Wireless Broadband? How fast is Home Wireless Broadband? […]
Factors affecting Fixed Wireless broadband speed Here’s what you need to know about 5G Home Broadband and 4G Home Wireless Broadband speeds. 5G Home Broadband Plan Plus Premium Typical Evening download Speed* 50Mbps 100Mbps Typical Evening upload Speed* 15Mbps 15Mbps Maximum download speed 50Mbps 100Mbps Maximum upload speed 20Mbps 20Mbps Social media, browsing and emails […]
10MATES Fibre FAQ Here’s everything you need to know about 10MATES Fibre, our very own Fibre to the Building (FTTB) internet service. Select one of the links below to jump to a query: Where is 10MATES Fibre available? How is 10MATES Fibre connected? What hardware do I need for 10MATES Fibre? How does 10MATES Voice work? […]
10MATES nbn Frequently Asked Questions Here’s everything you need to know about 10MATES nbn. Select one of the links below to jump to a query: How to get nbn® When is nbn® coming to my area? How do I get connected to the nbn®? I already have nbn®. How do I switch to 10MATES nbn®? […]
High speed nbn modem requirements Most modems can support up to 300Mbps over WiFi and up to 600Mbps over Ethernet, but your actual speeds will vary due to many factors including the type of internet plan you have, your modem’s capability, and internet traffic demand. If you choose to BYO modem instead of getting a […]
Speeds on the nbn explained Here’s what you need to know about speeds on 10MATES nbn. Select one of the links below to jump to a query: How we advertise nbn® speeds 10MATES nbn® Fibre Typical Evening Speeds 10MATES nbn® Wireless Typical Evening Speeds How to choose the right nbn® plan for your needs Factors […]
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