Troubleshoot no connection on your 10MATES Fibre If your 10MATES Fibre (FTTB) service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue. Your service may just be affected by an […]
Troubleshoot no connection on your nbn Wireless If your 10MATES nbn Wireless service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue. Your service may just be affected by an […]
Troubleshoot no connection on your nbn HFC If your 10MATES nbn HFC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue. Your service may just be affected by an […]
Troubleshoot no connection on your nbn FTTP If your 10MATES nbn FTTP service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue. Your service may just be affected by an […]
Troubleshoot no connection on your nbn FTTC If your 10MATES nbn FTTC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue. Your service may just be affected by an […]
Troubleshoot no connection on your nbn FTTB/FTTN If your 10MATES nbn FTTB/N service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue. Your service may just be affected by an […]
Got an issue with your nbn service? You can run a service test in My Account once every 30 minutes. Tip:Â You don’t need to use a device that’s connected to your nbn service to run the test. You can use your phone or any other device that’s connected to another internet service. Make sure that […]
Connect to WiFi on Windows 7 On your desktop or laptop, click the Network icon in bottom right-hand corner of your screen. Find and click your WiFi network name. If you’re using the default WiFi settings on your modem’s barcode sticker, please note that the WiFi network name may also be called a “SSID”. Not seeing your WiFi network? […]
Connect to WiFi on Mac OS Click the Wi-Fi icon in the top right-hand corner of your screen and hit Turn Wi-Fi On. Click the Wi-Fi icon again, then find and click your WiFi network name. If you’re using the default WiFi settings on your modem’s barcode sticker, please note that the WiFi network name may also be called a “SSID”. Not […]
Connect to WiFi on iPhone and iPad Note: iOS looks different depending on your software version (we used iOS 11.1.1). If this guide doesn’t work for you, please check Apple’s website for help.  Open the Settings app and tap Wi-Fi. Find and tap your WiFi network name. If you’re using the default WiFi settings on your modem’s barcode sticker, please […]
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