The following compatible devices will have to be brought in to avail services:

• The mobile device which supports 4G 1800MHz and 4G 700 MHz bands.

• For access to 5G service, 5G 3.6 GHz banding

When utilising our mobile plans with 4G connectivity, the download speeds for the allocated data are limited to 100Mbps, while our 5G plans have a cap of 250Mbps. It should be noted that these speed limitations are influenced by a range of factors, including but not limited to geographical location, proximity to the base station, local conditions, concurrent users, and hardware and software configurations.

 To access the higher speeds of 5G, it is necessary to possess a device compatible with 5G technology and be situated within 10MATES’ 5G coverage area, which currently encompasses a minimum of 75% of the Australian population. You can refer to our coverage map available at [https://mobilemaps.net.au/maps/api/embed/4G/) to verify the extent of our network coverage.
We acknowledge the significance of consistent and dependable speeds, which is why we exert diligent efforts to optimise our network for the most optimal user experience. However, it is important to bear in mind that certain external factors beyond our control may impact your speeds.

Data download and upload speeds. The speed you will experience on your mobile device is limited by many factors such as:

• The topography of your location (for example any obstructions of the line of sight to the base station) Your distance from the base station
• The local weather conditions (like extreme heat or heavy rain)
• How many other users are accessing the mobile network from the base station at the same time

Whether your device supports the relevant mobile network spectrum bands

• The hardware and software configuration on your device
• Any speed cap or other restriction applied to your plan
• The destination of your internet browsing session (eg a busy web server).

Telstra Wholesale is the business unit in Telstra which sells telecommunications solutions to resellers, who create products for businesses and consumers in Australia. Telstra Wholesale provides access to the Telstra Wholesale Mobile Network which is used by leading retailers and resellers to support their consumers with mobile connectivity plans. These resellers are often called Mobile Virtual Network Operators, or MVNOs.

The Telstra Wholesale Mobile Network uses parts of Telstra’s mobile network.

This page gives you details of the capabilities and benefits of the Telstra Wholesale Mobile Network.

The Telstra Wholesale Mobile Network coverage area reaches more than 98.8% of the Australian population with 4G or 5G and covers more than 1.6m square kilometres of the Australian landmass. The service provides 4G coverage reaching at least 98.7% of the Australian population and at least 75% with 5G.

When you exceed your data allowance, you will not be allowed to use any more data and you will not be charged any more. There are three ways to get more data with 10MATES:

• Top up your data bank via the 10MATES portal: If you need a quick data boost, this option is for you. However, you will have to pay for it.
• Upgrade your plan to one with more data each month. This option is ideal if you require a lot more data, but not immediately. After upgrading, your new data allowance will kick in for your next payment cycle.
• **Ask a friend or a colleague with a 10MATES service to gift you some data**: With this option, the amount of data you receive will depend on what your friend can hook you up with. Both a top-up and a gift will be deposited into your data bank quickly.

When you exceed your data allowance, you will not be allowed to use any more data and you will not be charged any more. There are three ways to get more data with 10MATES:

• Top up data available. However, you will have to pay for it.
• Upgrade your plan to one with more data each month. This option is ideal if you require a lot more data, but not immediately. After upgrading, your new data allowance will kick in for your next payment cycle.
• **Ask a friend or a colleague with a 10MATES service to gift you some data**: With this option, the amount of data you receive will depend on what your friend can hook you up with. Both a top-up and a gift will be deposited into your data bank quickly.

At 10MATES, we understand that our customers’ needs change from time to time, which is why we allow you to change your plan size more than once per monthly payment cycle. This flexibility ensures that you can adjust your plan to match your needs without incurring additional costs.

As an integral component of your strategy, you possess the capability to bestow data to another 10MATES subscriber in increments of 1GB. Moreover, you have the option to retain any remaining data at the conclusion of each month, thereby enabling you to amass supplementary data for prospective utilisation.

10MATES provides a personal answering service with a custom greeting for missed calls. You can also receive converted text messages for up to 10-second voicemails. To set up your voicemail, call 141 and follow the prompts.

Certain operator types, including satellite numbers, premium numbers, and international numbers outside of selected add-on destinations, cannot be contacted via calls or texts. 10MATES services are exclusively accessible within Australia.

A SIM card fee of $5.00 + GST is charged at the time of shipment. Upon service activation, this amount is credited to your account. The monthly billing for your service will commence from the date of service activation. Automated invoices are generated that may be paid on account or via a direct debit mechanism. 

10MATES provides the flexibility to modify your plan size once during each monthly payment cycle. The changes in plan and pricing will be implemented from the beginning of the subsequent monthly payment cycle. Please note that if you decrease your plan size, there will be no reimbursement for any data already paid for under the higher data plan for the current month. If you downgrade your plan, you will lose any rollover data that you have accumulated.
Supplementary bolt-on packs, such as the International Call and excess data packs, will be added to your next invoice in our normal billing cycle.

Should you decide to cancel your service, you may do so by contacting 10MATES. Our standard notice period is 30 days, and the service will be billed for 30 days after the date of cancellation.