Here’s how to plug your phone in for nbn Home Phone, which is a VoIP phone service exclusive to nbn FTTP. VoIP phone services work over the internet.

Note: This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 23 May 2024.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage.
3. Use a phone cable to plug your phone into the NCB’s UNI-V1 port.
   If you need you use the UNI-V2 port instead, we’ll let you know.
   
4. (Optional) Some homes have smart wiring, where internal Ethernet cables have been installed by an ACMA-approved electrician. If this is the case, you’ll have Ethernet sockets on the wall near your NCB, and in other rooms of your home.You can use additional RJ11 phone cables to connect your NCB’s UNI-V1 port to the Ethernet wall socket near your NCB, then plug your phone into the corresponding Ethernet wall socket in another room.

   Note: The UNI-V port should never be connected to a network switch or router.