You’ll need to plug in your modem and change some settings to get it working with 10MATES nbn FTTB/N.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
   

4. Use the power cable to connect your modem’s Power port to a power outlet. Press your modem’s Power button to turn it on.

   
5. To connect devices to the WiFi, you’ll find the default WiFi name and password on your modem’s barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://192.168.1.1

8. Log in with the default username “admin” and the default password “Belong” on your modem’s barcode sticker. If you have custom login details, use those instead.

9. Hit Setup Wizard.

10. Follow the prompts to Change Device Login Password and Set Time and Date for your location.

11. Enter the following settings:WAN Service Type: VDSL
    Country: Australia
    Internet Service Provider: Others
    Protcol: PPPoE

12. Enter your 10MATES username and password.
    Your 10MATES username can be found in emails from us about your 10MATES order. If you’ve forgotten your password, reset your password.

13. If you have a bundled nbn & phone plan: Tick the box for Enable Multiple VLAN over One Connection. For 802.1Q VLAN ID, enter 2. For 802.1P Priority (0-7), enter 0.
14. Hit Next and run through the Setup Wizard to customise your WiFi.
    You’ll need to reconnect any WiFi devices if you change your WiFi name or password.

15. Hit Save/Apply at the end of the Setup Wizard and you’re good to go.
    Can’t get online? Call us on 1300 997 271 and we’ll help you.