You’ll need to plug in your modem and change some settings to get it working with TPG nbn FTTB/N.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
   

4. Use the power cable to connect your modem’s Power port to a power outlet. Press the Power button on the side of your modem to turn it on.

   
5. To connect devices to the WiFi, you’ll find the default WiFi name and password on your modem’s barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow Ethernet ports.
   
7. Open your web browser and go to: https://192.168.20.1 or https://cloudmesh.net
8. Log in with the default username “admin” and the default password found on your modem’s barcode sticker. If you have custom login details, use those instead.
9. First time setting up? Hit Set up Wizard. Otherwise, hit Internet.
10. Set Internet Service to VDSL.
11. Set Connection Type to PPPoE.
12. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you’ve forgotten your password, reset your password.
13. If you have a bundled nbn & phone plan: Set 802.1P (0-7) to 0 and set VLAN Tag to 2.
14. Hit Apply or if you’re in the Setup Wizard, hit Next and run through the prompts to customise your WiFi network and set your time zone. At the end, hit Finish.
    You’ll need to reconnect your WiFi devices if you change the WiFi name or password.
15. You’re now good to go.
    Can’t get online? Call us on 1300 997 271 and we’ll help you.