If your 10mates Voice service is having call dropouts, it means your calls will disconnect unexpectedly. These steps will help you identify the issue.

10mates Voice is a VoIP phone service that works over the internet.

1. Is your internet dropping out? Your phone service can’t work without internet.

   You can check your address for an internet outage or planned maintenance on our Network Status page.

2. Find your modem and make sure your phone and all cables are plugged in securely and not damaged.

   You’ll need to replace any broken or chewed cables. If your phone is damaged, please replace it or contact the seller for a warranty claim.

3. Are you using a wireless phone? Make sure that your phone’s battery is charged, and that you’re staying within range of the phone’s base station during the call.

4. Does your antivirus/anti-malware software use a firewall? Temporarily disable the firewall and make a test call. If the dropouts stop, then the firewall may be blocking the internet traffic for your VoIP phone calls.

   Contact your software’s Customer Support if you need help to disable a firewall, or chaging your firewall settings to allow VoIP calls.

5. Still getting call dropouts? Use another phone to call us on 1300 030 692 or contact us on our Live Chat and we’ll help you.