FAQ

Home Wireless Broadband FAQ Here’s everything you need to know about 10MATES 4G Home Wireless Broadband. Select one of the links below to jump to a query: What is Home Wireless Broadband? Where is Home Wireless Broadband available? How long does it take to get connected to Home Wireless Broadband? How fast is Home Wireless Broadband? […]

Factors affecting speed

Factors affecting Fixed Wireless broadband speed Here’s what you need to know about 5G Home Broadband and 4G Home Wireless Broadband speeds. 5G Home Broadband Plan Plus Premium Typical Evening download Speed* 50Mbps 100Mbps Typical Evening upload Speed* 15Mbps 15Mbps Maximum download speed 50Mbps 100Mbps Maximum upload speed 20Mbps 20Mbps Social media, browsing and emails […]

FAQ

10MATES Fibre FAQ Here’s everything you need to know about 10MATES Fibre, our very own Fibre to the Building (FTTB) internet service. Select one of the links below to jump to a query: Where is 10MATES Fibre available? How is 10MATES Fibre connected? What hardware do I need for 10MATES Fibre? How does 10MATES Voice work? […]

FAQ

10MATES nbn Frequently Asked Questions Here’s everything you need to know about 10MATES nbn. Select one of the links below to jump to a query: How to get nbn® When is nbn® coming to my area? How do I get connected to the nbn®? I already have nbn®. How do I switch to 10MATES nbn®? […]

High speed nbn modem requirements

High speed nbn modem requirements Most modems can support up to 300Mbps over WiFi and up to 600Mbps over Ethernet, but your actual speeds will vary due to many factors including the type of internet plan you have, your modem’s capability, and internet traffic demand. If you choose to BYO modem instead of getting a […]

Factors affecting speed

Speeds on the nbn explained Here’s what you need to know about speeds on 10MATES nbn. Select one of the links below to jump to a query: How we advertise nbn® speeds 10MATES nbn® Fibre Typical Evening Speeds 10MATES nbn® Wireless Typical Evening Speeds How to choose the right nbn® plan for your needs Factors […]

Connecting to the nbn

All about the nbn Different types of nbn are available in different areas. Here’s what you need to know about each one. Select one of the links below to jump to a query: nbn® FTTP (Fibre to the Premises) How nbn FTTP is connected Installation requirements for nbn FTTP nbn® FTTB/FTTN (Fibre to the Building/Fibre […]

BYO Modem compatibility

nbn BYO modem requirements for standard nbn plans Whether you’re re-using an nbn modem from your previous nbn provider or you bought one from your local computer store, most nbn modems will work with 10MATES nbn. However, there are a few exceptions that we’ll explain here. This advice is for standard nbn® plans. If you […]

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10MATES - The Best NBN Plans Available