IMEI Blocking for lost or stolen mobile phones If the phone with your 10MATES Mobile SIM got lost or stolen, we can turn on IMEI Blocking so the phone can’t be used on any Australian network, except to call emergency services. Select one of the links below to jump to a query: How to turn […]
Mobile International Roaming You need International Roaming turned on to use your 10MATES Mobile service outside Australia. Here’s everything you need to know. Need help while overseas? You can call us on +61 2 9007 3023 from any phone. Select one of the links below to jump to a query: Important facts about International Roaming How to turn […]
Mobile SIM errors and how to find your PUK code If you ever see a SIM Error message on your phone, here’s what to do – including how to get your Personal Unlocking Key (PUK). Select one of the links below to jump to a query: “Enter PUK” message “SIM card Rejected” message “Insert SIM” […]
Troubleshoot your Mobile SMS or MMS If you’re having trouble with SMS or MMS on your 10MATES Mobile service, these steps will help you identify the issue. SMS are the original text messages, while MMS includes multimedia like images and videos. Select one of the links below to jump to a query: Can’t send any […]
Troubleshoot your Mobile calls If you’re having trouble with calls on your 10MATES Mobile service, these steps will help you identify the issue. Select one of the links below to jump to a query: Can’t make or receive any calls Can’t make International calls Can’t make premiums calls Can’t make or receive any calls Your […]
Change your mobile plan in My Account When you change your 10MATES Mobile plan, your new plan will kick in at the start of your next billing period. If your next billing period begins in less than 7 days, your new plan will kick in at the start of the following billing period instead. Important:Â If […]
Check your mobile usage in My Account You can check the data usage for your 10MATES internet service at any time. We’ll also let you know when you’ve hit 50%, 85% and 100% of your monthly mobile data – the same goes for any other monthly plan inclusions, like international minutes. Note:Â Usage records in My […]
10MATES Mobile Features Here’s everything you need to know about the different features available for 10MATES Mobile. Note: Premium calls and SMS/MMS services are not available on 10MATES Mobile. Select one of the links below to jump to a query: Voicemail How to get your Voicemail messages How to turn Voicemail on or off How […]
Top up your mobile prepaid balance in My Account If you want to make use any calls, text or data that isn’t included in your 10MATES mobile plan, you’ll need to top up your Prepaid Balance in My Account. Log in to My Account and hit Top up Prepaid Balance. Choose the amount to top up ($10, $20, $50, $100 […]
Activate your Mobile SIM Which type of SIM are you activating? Physical SIM eSIM Please note:Â Your mobile handset must not be locked to a specific provider. We cannot unlock handsets. Select one of the links below to jump to a query: Which type of SIM are you activating? Activate your physical SIM Activate your eSIM […]
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