10MATES Fibre Network Termination Unit Status Lights

Checking the status lights on your Network Termination Units (NTU) for TPG Fibre (FTTB) can be useful for troubleshooting. Not every TPG Fibre service has an NTU. Choose your NTU model: Adtran® 422G F.Fast NTU LEA Networks NTU Power/DIAG NTU Adtran® 422G Gfast NTU Status lights Light State Meaning POWER Off No power. Green Your NTU […]

Troubleshoot Browsing Issues

Are websites not loading properly? If your modem seems to be online but you’re having trouble browsing the web, these steps will help identify the issue. If the problem with all websites, or just one? If you can’t browse to a single website but others work fine, switch to Troubleshoot a single website. Make sure the […]

Run nbn® test in My Account

Got an issue with your nbn service? You can run a service test in My Account once every 30 minutes. Tip: You don’t need to use a device that’s connected to your nbn service to run the test. You can use your phone or any other device that’s connected to another internet service. Make sure that […]

How to set up ASUS DSL-AC68U for nbn HFC

How to set up ASUS DSL-AC68U for nbn HFC You’ll need to plug in your modem and change some settings to get it working with 10MATES nbn HFC. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side […]

NBN Connection Types

NBN Connection Types   Fibre to the Curb (FTTC) Fibre optic cable runs closer to the premises, typically to a telecommunications pit on the street, with copper wiring connecting the final distance. Faster and more reliable than FTTN due to shorter copper connections. NBN Connection Device: A small modem-like device provided by NBN works as […]

Router Configuration Guides

Router Configuration Guides TP-Link Emulator: https://emulator.tp-link.com/vr400v3_emulator/index.htm Physical setup (with NTD) Place the router horizontally and orient the antennas vertically Turn off the NTD Connect an ethernet cable into the NTD Connect the other end of the ethernet cable to the router WAN port Power on the router Power on the NTD TP Link Archer AX […]

Connecting Australia: NBN Internet and the Vision for a Digital Future

In an era dominated by digital connectivity, the National Broadband Network (NBN) stands as the cornerstone of Australia’s journey towards a robust and futuristic digital landscape. We, at 10MATES, recognize the pivotal role that NBN Internet plays in shaping the nation’s digital future. This article delves into the intricate details of the NBN, unraveling the […]

Behind the Scenes: Unveiling the Technology Powering NBN Internet

In the fast-paced world of technology, where connectivity is key, the National Broadband Network (NBN) stands out as a cornerstone of Australia’s digital landscape. To truly understand the seamless internet experience it provides, we delve into the intricate technologies that power the NBN, offering a behind-the-scenes look at the innovation driving this cutting-edge network.   […]

Stream, Work, Play: How NBN Internet Enhances Daily Life in Australia

Unlock the full potential of your daily life in Australia with NBN Internet. Explore how the seamless integration of Stream, Work, and Play elevates your experience. Discover the transformative power of high-speed connectivity.    Introduction Embark on a digital journey as we delve into the ways NBN Internet reshapes the Australian lifestyle. From streaming to […]

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