Critical Information Summary
nbn®broadband
Zero Frills Fixed Wireless Plans
Service to be provided: Broadband is delivered to your location via NBNCo infrastructure.
| Plan inclusion | Zero Frills 12/1Mbps | Zero Frills 25/10Mbps | Zero Frills 50-75/20Mbps |
|---|---|---|---|
|
Unlimited Minimum Monthly Charge |
$55 |
$66 |
$77 |
|
Unlimited Maximum Monthly Charge |
$660 |
$792 |
$924 |
|
Typical Evening download Speeds(9am - 5pm) |
9.3Mbps |
14.4Mbps |
100Mbps |
|
Typical Evening Upload Speeds (9am - 5pm) |
0.9Mbps |
3.8Mbps |
34Mbps |
|
Early Termination Charge |
$660 |
$792 |
$924 |
|
Minimum Term (Months) |
12 |
12 |
12 |
Information about the service
10MATES service uses NBNCo fixed wireless infrastructure to deliver broadband to your premises. This service can perform to a maximum of 75Mbps download and 10Mbps upload, but these speeds can be affected by a range of factors including line of sight to the tower, NBN cell congestion and NBN backhaul congestion. We will let you know after connection if NBN has reported congestion on your cell, and whether NBN has provided us with a forecast date for a fix.
Fixed Wireless Plus is available anywhere that is covered by NBN’s fixed wireless broadband service.
- NBNCo will need to install (no cost) an antenna on your premises with internal wall cabling and a device inside your premises, next to a power point. A person over 18 will need to be at home for this appointment.
- You will also need an NBN-ready modem/ router (see “Equipment fees” on next page
Features of this service includes:
- Self service setup & tech support library
- Basic Assistance during business hours
This service is fixed term with 12 months contract.
Bundling is not compulsory. You can opt to
bundle your home phone for additional $20
- You fail to pay your bill.
- You are abusive to our staff,
- You breach our terms and conditions or our fair use policy, available at 10mates.com.au/terms
Information about pricing
There are no excess usage charges. For all plans that aren’t unlimited, our plans are shaped and your speed will be slowed to 1/1Mbps when you use your full allocation of data.
There is no set-up fee for this service.
You don’t have to purchase an NBN-ready modem/router from 10MATES, but we can provide one if you prefer: modem/router cost is $259 plus postage. Postage costs are $15 for standard mail and $20 for express.
- If you bundle your broadband service with a phone service or any of our bolt-on features, your monthly costs may be different. For full terms and conditions on a phone service, please see the relevant critical information summary speak to our staff.
- You can change your plan at any time for no fee. If upgrading your plan before the end of your monthly billing cycle, you will need to pay the difference between your current plan and new plan. If you wish to downgrade your plan, please note we do not prorata refunds on plan downgrades.
- If you choose to have a second line installed as a safety net for your business during changeover, this will cost $300. It is your responsibility to arrange any relevant cabling through a licensed contractor
Remaining contract will be due at the same day the cancelation was requested.
Other information
You can request anytime by calling our hotline
We have an Australian-based team who can help you with any technical support, account or sales questions. Just give us a call on 1300 030 692 or lodge a ticket by visiting our website. Our support hours are constantly expanding — check our website for our current hours.
If you are not happy with your service, you can email us at complaints@10mates.com.au to start your complaints
If you are still not happy with the outcome of your complaint after following our dispute resolution process, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at tio.com.au/making-a-complaint.
39 Keysborough Ave
Keysborough
Victoria 3173
P 1300 303 692
E sales@10mates.com.au
