Here’s what you need to know about 5G Home Broadband and 4G Home Wireless Broadband speeds.

5G Home Broadband

Home Wireless Broadband

*Typical Evening Speeds are subject to change and are measured from 7pm to 11pm. Speeds are not guaranteed and may vary due to the number of users, WiFi signal strength, network infrastructure, network congestion and more.
You may experience slower speeds than the applicable maximum during busy periods and other times.

Factors that may affect your speed and connection

Your modem and where it’s placed

• Make sure your modem is in a clear, central location in your home, on a desk or shelf without much clutter. An elevated space near a window is ideal.
• Modems should not be placed on the ground, shut in cabinets, or crowded by other objects.
• Keep your modem out of direct sunlight to reduce the risk of overheating.

The quality and capability of your modem, cables and devices

Older devices may not support the newer types of WiFi. Please visit the manufacturer’s website for information about your device’s capabilities. Any damaged devices or Ethernet cables should be repaired or replaced.

Network congestion

During periods of congestion, your service may be subject to data de-prioritisation so we can manage the traffic on the Vodafone Network, and you may experience slower speeds than usual.

The weather

Extreme heat or rain in your area or at the network base station can affect the speed of your service.

Signal interference

Predicted and actual fixed wireless coverage may vary due to the nature of radio-based mobile networks. Other factors affecting signal include distance from the network base station, building materials, and geographic features such as hills, buildings and trees.

Latency

Latency is the amount of time it takes for data packets to go from one place to another on an internet connection, which is important for ultra-time-sensitive apps like multiplayer shooting games.

• Home Wireless Broadband may not be suitable for online gaming.
• 5G Home Broadband is suitable for casual online gaming.
• Large files might be slow to load on either service.

WiFi signal interference

The quality of your WiFi signal may vary due to the number of devices you have connected, distance from your modem, the location of your modem, the type of WiFi network (5GHz vs. 2.4GHz WiFi) and any obstacles between your devices and your modem. Learn how to improve your WiFi signal.

How many devices you have connected

When too many devices are being used at the same time, particularly for large downloads or HD/4K streaming, there may not be enough bandwidth to go around. This can limit the flow of data flow for all devices and cause slow speeds.

Which content is being accessed

Particular issues may affect a specific website or online game, such as insufficient server capacity.