• What is Home Wireless Broadband?
• Where is Home Wireless Broadband available?
• How long does it take to get connected to Home Wireless Broadband?
• How fast is Home Wireless Broadband?
• What hardware do I need for Home Wireless Broadband?
• Can I use Home Wireless Broadband for online gaming?
• What is CG-NAT and how does it affect Home Wireless Broadband services?
• How does the 7-day trial for existing 10mates nbn® customers work?
• Does Home Wireless Broadband include a phone service?
• How does Virtual Phone for existing 10mates customers work?

What is Home Wireless Broadband?

Home Wireless Broadband is a Fixed Wireless broadband service powered by our 4G mobile network. It’s a great alternative to fixed line broadband services such as nbn®.

 

Where is Home Wireless Broadband available?

Home Wireless Broadband is available within our 4G coverage area. You can check your address on our website.

Important: Home Wireless Broadband is only for use within Australia at the address nominated on your order. If you need to move house, please contact us so we can check coverage at your new address.

 

How long does it take to get connected to Home Wireless Broadband?

Not long – you can get online as soon as you have your 10mates modem. Delivery takes 2-5 business days.

 

How fast is Home Wireless Broadband?

There’s a few different factors that affect the speeds you’ll get. Check out Factors affecting Fixed Wireless broadband speed for everything you need to know.

 

What hardware do I need for Home Wireless Broadband?

We’ll send you a modem when you order 10mates Home Wireless Broadband – you’ll need to use it, because other modems won’t work. You can connect your own WiFi router to your 10mates modem if you’d like.

Note: Some connections may need to use the extra antennae that comes with their 10mates modem. Please don’t attach these antennae unless we tell you to, as using the antennae unnecessarily can actually worsen performance.

 

Can I use Home Wireless Broadband for online gaming?

Home Wireless Broadband may not be suitable for online gaming due to its higher connection latency, which is the amount of time it takes for data packets to go from one place to another on an internet connection. Low latency is important for ultra-time-sensitive stuff like multiplayer shooting games or battle MMORPGs.

 

What is CG-NAT and how does it affect Home Wireless Broadband services?

Home Wireless Broadband uses Carrier-Grade Network Address Translation (CG-NAT), which assigns each service with a private IP address instead of a dynamic public IP address. Our network will then translate that private address into a public address.

Some things need internal NAT to work properly. CG-NAT means that the following items won’t work on Home Wireless Broadband:

• Port forwarding
• Hosting web, email or file servers internally
• Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers)
• Remote Access (i.e. accessing your home computer or devices from another location)

If you have any of these in your home setup, Home Wireless Broadband isn’t right for you. Please check your address on our website for another type of 10mates internet.

 

How does the 7-day trial for existing 10mates nbn® customers work?

1. Once you’re connected to Home Wireless Broadband, your existing 10mates nbn service will stay connected for 7 days.
2. If you’re not happy with Home Wireless Broadband, you can call us to switch back to nbn during the 7-day trial.
3. If we haven’t heard from you after 7 days, your nbn service will be automatically disconnected.
   Note: If you choose to keep your nbn service connected beyond the 7-day trial, the monthly nbn plan fee will apply.

 

Does Home Wireless Broadband include a phone service?

No, Home Wireless Broadband is a data-only internet service that does not include a phone service.

Virtual Phone is an optional Call Forwarding service for existing nbn customers, but it doesn’t allow you to make calls.

 

How does Virtual Phone for existing 10mates customers work?

If you have an existing 10mates Voice phone service, you can set up Virtual Phone when you order Home Wireless Broadband.

Virtual Phone lets you:

• Forward all incoming calls to another Standard Australian landline or mobile number; and
• Keep your existing phone number, should you later wish to switch back to nbn or switch your phone service to another provider.

Virtual Phone can’t be used to make calls.

You can change the Call Forwarding number in My Account by selecting Virtual Phone.