You’ll need to plug in your modem and change some settings to get it working with TPG nbn FTTB/N.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
   

4. Use the power cable to connect your modem’s Power port to a power outlet. Press your modem’s Power button to turn it on.

   
5. To connect devices to the WiFi, you’ll find the default WiFi name and password on your modem’s barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   
7. Open your web browser and go to: https://10.0.0.138 or https://mygateway
8. Log in with the default username “admin” and the default password “Belong” on your modem’s barcode sticker. If you have custom login details, use those instead.
9. Select Broadband.
10. Delete the existing username and password under PPP Settings.
11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you’ve forgotten your password,  reset your password.
12. Hit Apply.
13. Wait 2 minutes and then refresh your web page. You should now be good to go with a green icon for “Internet: Connected”.
    Can’t get online? Call us on 1300 997 271 and we’ll help you.