You’ll need to plug in your modem and change some settings to get it working with TPG nbn FTTB/N.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the phone cable to connect your modem’s grey DSL/TEL port to your phone wall socket.

4. Use the power cable to connect your modem’s Power port to a power outlet and turn it on.

   
5. To connect devices to the WiFi, you’ll find the default WiFi name and password on your modem’s barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://192.168.178.1

8. Log in with the default password found on your modem’s barcode sticker. If you have a custom password, use that instead.

9. Select Internet, then Account Information.

10. For Internet Service Provider, select Other Internet service provider.

11. Enter TPG.

12. Tick the box for Connection to a DSL line.

13. Tick the Yes box for Account Information.

14. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you’ve forgotten your password, reset your password.

15. Hit Apply.

16. Hit View: Standard to switch to Advanced view..

17. Select Internet > Account Information.

18. Hit Change connection settings

19. Untick the box for Delay disconnection by provider to the period between.

20. If you have a bundled nbn & phone plan: Tick the box for Use VLAN for internet access and enter a VLAN-ID of 2.

21. Hit Apply.

22. Select Internet > DSL Information > Line Settings.

23. Under Annex Settings, tick the box for Annex B.

24. Hit Apply and you’re good to go.
    Can’t get online? Call us on 1300 997 271 and we’ll help you.