You’ll need to plug in your modem and change some settings to get it working with TPG nbn FTTB/N.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the phone cable to connect your modem’s grey VDSL port to your phone wall socket.
   

4. Use the power cable to connect your modem’s Power port to a power outlet. Press your modem’s Power button to turn it on.

   

5. Use an Ethernet cable to connect a device to your modem’s yellow LAN port.

   

6. Open your web browser and go to: https://192.168.0.1 or https://www.routerlogin.net

7. Log in with the default username “admin” and the default password “password” on your modem’s barcode sticker. If you have custom login details, use those instead.

8. Select Basic > Internet.

9. Set Country to Australia.

10. For ISP, choose Other.

11. Set Transfer Mode to VDSL (PTM).

12. Tick the box for Enable This Interface.

13. If you have a bundled nbn & phone plan: Tick the box for Use VLANID and enter 2. Set Priority to 0.

14. For Does your Internet connection require a login?, hit Yes.

15. Set Encapsulation to PPPoE (PPP over Ethernet).

16. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you’ve forgotten your password, reset your password.

17. Hit Apply and you’re good to go.
    Can’t get online? Call us on 1300 997 271 and we’ll help you.