You’ll need to plug in your modem and change some settings to get it working with 10MATES nbn FTTB/N.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
   

4. Use the power cable to connect your modem’s Power port to a power outlet and turn it on.

   
5. To connect devices to the WiFi, you’ll find the default WiFi name and password on your modem’s barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   
7. Open your web browser and go to: https://192.168.0.1 or https://mymodem

8. Log in with the default password found on your modem’s barcode sticker. If you have a custom password, use that instead.

9. Hit Internet Access.

10. Delete the existing username and password under PPP Credential Setting.

11. Enter your 10MATES username and password.
    Your 10MATES username can be found in emails from us about your 10MATES order. If you’ve forgotten your password, reset your password.

12. Hit Save and you’re good to go.
    Can’t get online? Call us on 1300 030 692 and we’ll help you.