You’ll need to plug in your modem and change some settings to get it working with TPG nbn FTTB/N.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
   

4. Use the power cable to connect your modem’s Power port to a power outlet. Press the Power button on the side of your modem to turn it on.

   
5. To connect devices to the WiFi, you’ll find the default WiFi name and password on your modem’s barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow Ethernet ports.
   

7. Open your web browser and go to: https://192.168.20.1

8. Log in with the default username “admin” and the default password “admin” on your modem’s barcode sticker. If you have custom login details, use those instead.

9. Hit Basic Setup.

10. Select VDSL, then hit Next.

11. Select PPPoE over Ethernet (PPPoE), then hit Next.

12. If you have a bundled nbn & phone plan: Select Customer VLAN Tag and enter 2.
13. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you’ve forgotten your password, reset your password.

14. Hit Finish and you’re good to go.
    Can’t get online? Call us on 1300 997 271 and we’ll help you.