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How your broadband gets to you

The nbn® network is one of the most advanced technology projects in Australian history – but understanding how it gets to you is easy. Here’s a step by step guide illustrating how it all works.

Step 1

Building the nbn network.

Right now across Australia, nbn is building and constructing the nbn network. When it comes to your area, you may see our construction partners at work.

Step 2

The groundwork is almost complete.

Using a variety of technologies, we’re laying the foundations so your phone and internet providers can offer fast broadband services.

 

Step 3

Your provider now connects to the nbn network.

Providers plug into the nbn network in your area to give you access to the ‘World Wide Web’ – we call this the Point of Interconnect (POI).

Step 4

Contact a phone or internet provider

Once construction is completed, you will need to talk to 10MATES about switching to an nbn powered plan.

Step 5

It’s now time to select an nbn™ powered plan from a phone and internet provider.

To get the best experience, check your address and talk to 10MATES about the nbn powered plans available in your area, as well as the actual speeds you can expect to experience, particularly during peak times like the evening. 

Step 6

Enjoy support from 10MATES.

You can now enjoy access to fast broadband through your phone and internet provider. Speak to 10MATES if you experience connectivity problems such as buffering or drop-outs.

So who do you contact?

Contact nbn for:

  • Information about the nbn rollout
  • When to connect

Contact 10MATES for:

  • Plans, pricing and ordering a new nbn powered plan
  • Installation and activation enquiries
  • Ongoing support and troubleshooting

Your next steps

Find out if the nbn network is available at your home or business.

Check Locations
10MATES Fibre Network Termination Unit Status Lights
Network Status Checker
Troubleshoot Browsing Issues
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