ACCOUNT LOGIN

Lost and stolen SIM cards

Share This Post

IMEI Blocking for lost or stolen mobile phones

If the phone with your 10MATES Mobile SIM got lost or stolen, we can turn on IMEI Blocking so the phone can’t be used on any Australian network, except to call emergency services.

Select one of the links below to jump to a query:

How to turn IMEI Blocking on

  1. Just call us on 1300 030 692. If you’re not the account holder, then get the account holder to call us instead.
  2. Your request may take up to 24 hours to complete.
    Note: We also recommend ordering a replacement SIM so you can use your 10MATES Mobile service in a different phone.

 

How to turn IMEI Blocking off

If you get your phone back, follow these steps:

  1. Get your phone’s IMEI Number by calling *#06# from your phone. The IMEI Number will be shown on your phone screen.
    An International Mobile Equipment Identity (IMEI) Number is a unique code assigned to your phone. It will also be printed on your phone’s barcode sticker or the SIM tray:

  2. Call us on 1300 030 692. If you’re not the account holder, then get the account holder to call us instead.
  3. Your request may take up to 24 hours to complete.

More To Explore

10MATES - The Best NBN Plans Available

Premium grade NBN plans for families, professionals & gamers alike. Join 10MATES today!

Service
Support
Company
© 2023 Infrared Group Pty Ltd t/as 10MATES

Hold up! Don’t leave us!

Here’s $10 just to sign up today!

Enter FREEMONEY at the CHECKOUT to get $10 off your first month with 10MATES! Easy huh?! Go on, do it, you won’t regret it :grin:

Choose a Plan

OOPS,
YOU'RE NOT LOGGED IN...

Want access to our members only section?
Get in touch with our team today to find out how you can qualify for access to a range of member only benefits!

Click this icon in the bottom right corner to start a chat!

10MATES - The Best NBN Plans Available