Key Facts Sheet


Zero Frills Plans

How fast is the plan and what is its capacity?

10MATES Zero Frills Plan Zero Frills 12/1 Zero Frills 25/10 Zero Frills 50/20 Zero Frills 100/40 Zero Frills 250/25
Users concurrently accessing the internet on several devices
*Typical business speeds (7pm – 11pm)
12 Mpbs
25 Mbps
50 Mbps
90 Mbps
232 Mbps
Home (VoIP) phone
Emails and browsing
SD Video Streaming
HD Video Streaming
4K Video Streaming
Online Gaming
Download and Upload large files

Important things to know.

*Typical business speed measures network speed to customer premises, it is not a measure of customers’ received in-premises speed and based on results from Measuring Broadband Australia.

Tier speeds are the maximum possible download speeds available during off-peak periods.

  • NBN service will not work during power failures. This service does not include a battery backup power supply for either nbn’s equipment or any customer equipment. This also means you will not be able to make calls on a VoIP phone during a power outage, including calls to emergency services.
  • Your speed or performance may be reduced by a range of other factors such as a poor-quality router, wifi interference from electrical goods or neighbours, or old house wiring. We can work with you to help you find what may be causing these problems and suggest ways to fix them like where to place your modem/router to get the best performance and using an Ethernet cable as Wifi is less reliable.
  • Before changing your internet, you should find out if any medical/security alarm services you want to use are compatible with an NBN service. You can do this by contacting the provider of your medical or security alarm service, who can also advise on options.

What happens if Ican’t get this speed at my house? (FTTN, FTTB, FTTC)

Your Fibre service can never go faster than the maximum line speed available at your home. If you’re connected to the NBN via Fibre to the Node, Fibre to the Basement or Fibre to the Curb, we test what speed your NBN line is capable of once you’re connected. We match this against the speed you’ve ordered and will email you within 1-2 days with the results. If your line can’t deliver the speed plan you’ve ordered, you can exit your plan at no cost or drop to a lower speed plan at no cost.

*Home Fast represents 100/20, Superfast represents 250/25, Ultrafast represents 1000/50

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