• Voicemail
  • How to get your Voicemail messages
  • How to turn Voicemail on or off
  • How to set up Voicemail for the first time
  • How to change the way you get Voicemail notifications
  • Do Voicemail messages expire?
• Call Barring
• Call Forwarding
• Caller ID

Voicemail

How to get your Voicemail messages

• Call 121 from your mobile handset.
• Alternatively, call 0414121121 from another phone and follow the prompts. Enter your mobile number and voicemail PIN.
• While overseas, call +61414121121 and follow the prompts. Enter your mobile number and voicemail PIN.

How to turn Voicemail on or off

1. Log in to My Account.

2. Select Settings.

3. Use the Voicemail ON/OFF switch to turn Voicemail on or off. Changes will be saved automatically but may take up to 5 minutes to apply.

   Note: To fully turn off Voicemail, you’ll also need to dial “##002#” from your handset to disable all conditional and unconditional to Voicemail.

   

How to set up Voicemail for the first time

1. Call 121 from your mobile handset.

2. Follow the prompts to set your 4 to 10-digit voicemail PIN. You’ll need this PIN to get your voicemail using another phone.

3. Record your name to personalise the standard greeting.

4. Choose your state/territory to set your time zone.

5. (Optional) Hold the line and follow the prompts to set a custom voicemail greeting or change the way your get Voicemail notifications.
   SMS alerts are enabled by default.

6. Hang up to finish.

How to change the way you get Voicemail notifications

• SMS Alert – Dial 1218 from your mobile handset to enable/disable.
• Ring Alert – No longer available as of 12 March 2024.
• Visual Voicemail (iPhones only) – Dial 1217 from your iPhone to enable/disable. You can manage your Visual Voicemail from your iPhone.

Do Voicemail messages expire?

Yes. New voicemail messages and messages saved in your mailbox will expire after 7 days. If you need to keep a message, you can save it for a further 7 days by pressing 2 while listening to the message. Once a message has expired it’s permanently erased and can’t be recovered.

Call Barring

Call Barring can stop your mobile service from being able to make any calls, or just International calls.

1. Log in to My Account and hit Settings.

2. Hit the + (plus) icon next to Call Barring.

   

3. Use the ON/OFF switches for Bar All Outgoing Calls or Bar All Outgoing International Calls as desired. Changes will be saved automatically but may take up to 5 minutes to apply.

   

Call Forwarding

Call Forwarding will forward calls to your mobile number to a different phone number according to these rules:

• Forward all calls
• Forward if busy
• Forward if no reply
• Forward if unreachable

Note: Standard call costs may apply when any call is forwarded, unless it’s forwarded to Voicemail.

1. Log in to My Account and hit Settings.

2. Hit the + (plus) icon next to Call Forwarding.

   

3. Use the ON/OFF switches for Divert All Calls, Divert if Busy, Divert if No Reply, or Divert if Unreachable as desired

4. To change where calls are forwarded to, hit Edit to enter the phone number, then hit Save. Changes may take up to 5 minutes to apply.

   You’ll need to edit the phone number for each type of Call Forwarding that’s turned on.

   

Caller ID

Caller ID allows you to change the way your mobile phone number is displayed when you are calling someone.

1. Log in to My Account and hit Settings.

2. Hit the + (plus) icon next to Caller ID.

   

3. Use the ON/OFF switches for Send Calling Line Identification and/or Calling Line Identification Display as desired. Changes will be saved automatically but may take up to 5 minutes to apply.