If your WiFi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on WiFi can’t. These steps will help you identify the issue.

1. Make sure that WiFi isn’t turned off on your laptop, phone or tablet.

   Some laptops have a WiFi switch or button that may have been pressed accidentally. Phones and tablets will have an option to turn off WiFi in their WiFi settings.

   

2. Make sure that WiFi isn’t turned off on your modem.

   Some modems have a WiFi button that may have been pressed accidentally.

   

3. Make sure that laptop, phone or tablet is still connected to your WiFi network. You may need to move closer to your modem because your device will automatically disconnect if the WiFi is out of range.

   If you need to connect a device to your WiFi network again, you’ll find the default WiFi name (SSID) and password on your modem’s barcode sticker.

   Do you have a custom WiFi name or password? Our basic WiFi settings guide for 10mates modems will help you change your WiFi details. If your modem isn’t from 10mates, you should be able to find help on the manufacturer’s website.

   

    

    

    

4. If you only lose your WiFi connection in certain parts of your home, check out our guide on improving WiFi signal.

5. Do you have multiple devices connected to your WiFi? If some devices can connect but others can’t, the devices that can’t connect may have a faulty wireless adapter.

Devices with a faulty wireless adapter may need to be repaired or replaced. If the device is a computer running Windows, a winsock reset may help.

6. Still can’t connect to the WiFi? If you have a 10mates modem, please call us on 1300 030 692 and we’ll help you out.

If you have a third-party modem, please check the manufacturer’s website for support or contact the seller for a warranty claim.