December 11, 2024
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Here’s everything you need to know about the different features available for 10mates Voice, a VoIP phone service that works over the internet.
Note: 10mates Voice doesn’t have a voicemail feature.
Select one of the links below to jump to a query:
Calling Line ID (CLID) Blocking may also be known as Silent Number to former landline users. It blocks your phone number from being shown to the person you’re calling.
CLID Blocking is turned off by default.
Log in to My Account and choose your VoIP service under Select service to manage.
Never logged into My Account before? Check out An Introduction to My Account.
Hit Settings.
Use the switch to turn CLID Blocking on or off. Changes are saved automatically.
Tip: While CLID Blocking is turned on, you can turn it off for a single call by dialing *65 before the phone number.
Call Barring stops your 10mates Voice service from making specific types of calls.
All Call Barring types are turned off by default, but you have these options:
Log in to My Account and choose your VoIP service under Select service to manage.
Never logged into My Account before? Check out An Introduction to My Account.
Hit Settings.
Use the switches to turn each type of Call Barring on or off. Changes are saved automatically.
Call Forwarding lets you divert calls to 10mates Voice number to a different phone number. Standard rates apply for all forwarded calls.
All Call Forwarding/Diverting types are turned off by default, but you have these options:
Log in to My Account and choose your VoIP service under Select service to manage.
Never logged into My Account before? Check out An Introduction to My Account.
Hit Settings.
Use the switches to turn each type of Call Forwarding on or off.
If you’re turning any type of Call Forwarding on, enter the destination phone number and hit Update to save.
If someone calls you while you’re already on a call, Call Waiting lets you to put them on hold.
Call Waiting is turned on by default and currently, it can’t be turned off in My Account. If you’d like to turn off Call Waiting, please call us on 1300 030 692.
Please note that dialling *69 won’t work on 10mates Voice services.
However, phones with a built-in Call Return function will work. Standard rates apply for all calls.
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