Note: Your 10mates 4G SIM is already inside your modem. Please don’t remove it because the SIM won’t work in other devices.

Choose your modem to get started:

	Cube 3
	Smart Home Gateway (VX420-G2H)
	TP-Link MR600 Modem

How to plug in your Cube 3 modem for Home Wireless Broadband

1. Find a good spot for your modem. It’s best to choose a clear, open location on a shelf or table – ideally near a window.
   You can try different spots if your first spot isn’t giving you a strong signal. Don’t put your modem on the floor or inside a cupboard because this will cause a weak signal.

2. Use the power cable to plug your modem’s Power port into a power outlet and press the Power button on the base.

   

3. Leave your modem alone for 2-3 minutes while it runs through its automatic setup.

4. Check the 4G light on your modem. If it’s green or yellow, you’re online with a good signal and you can start connecting your devices.

5. If the 4G light is red, try moving your modem to a different spot.

   Can’t get a good signal? Give us a call on 1300 030 692 and we’ll help you out.

   

6. You’ll find the default WiFi name and password on your modem’s barcode sticker. If you want to change your WiFi name and password, use this guide.

   
7. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
8. For HD streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 2 devices to your modem’s LAN ports.
   Please note that Home Wireless Broadband is not suitable for 4K streaming or online gaming. Learn more.
9. Once your devices are connected, you’re good to go.

How to plug in your Smart Home Gateway (VX420-G2H) for Home Wireless Broadband

1. Find a good spot for your modem. It’s best to choose a clear, open location on a shelf or table – ideally near a window.
   You can try different spots if your first spot isn’t giving you a strong signal. Don’t put your modem on the floor or inside a cupboard because this will cause a weak signal.

2. Use the power cable to plug your modem’s Power port into a power outlet and press the ON/OFF button.

   

3. Leave your modem alone for 3-5 minutes while it runs through its automatic setup.

4. Check the 4G light on your modem. If it’s green or yellow, you’re online with a good signal and you can start connecting your devices.

5. If the 4G light is off or red, try moving your modem to a different spot.

   No 4G light or can’t get a good signal? Give us a call on 1300 030 692 and we’ll help you out.

   
6. You’ll find the default WiFi name (SSID) and password on your modem’s barcode sticker. If you want to change your WiFi name and password, use this guide.
   
7. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
8. For HD streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   Please note that Home Wireless Broadband is not suitable for 4K streaming or online gaming. Learn more.
9. Once your devices are connected, you’re good to go.

How to plug in your TP-Link MR600 Modem for Home Wireless Broadband

1. 1. Find a good spot for your modem. It’s best to choose a clear, open location on a shelf or table – ideally near a window.
      You can try different spots if your first spot isn’t giving you a strong signal. Don’t put your modem on the floor or inside a cupboard because this will cause a weak signal.

   2. Attach the antennas and move them into an upright position, bunny-ears style.

   3. Use the power cable to plug your modem’s Power port into a power outlet and press the ON/OFF button.

      

   4. Leave your modem alone for 5 minutes while it runs through its automatic setup.

   5. Check the Signal lights on your modem. If you have 2-3 bars, you’re online with a good signal and you can start connecting your devices.

   6. If the 4G light is off or you only have 1 bar, try moving your modem to a different spot.

      No 4G light or can’t get a good signal? Give us a call on 1300 030 692 and we’ll help you out.

      
   7. You’ll find the default WiFi name (SSID) and password on your modem’s barcode sticker.
      
   8. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
   9. For HD streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
      Please note that Home Wireless Broadband is not suitable for 4K streaming or online gaming. Learn more.
      
   10. Once your devices are connected, you’re good to go.