Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

Note: Some homes will have a Network Termination Unit (NTU). If your place has never been connected to 10MATES Fibre before, an NTU will be delivered with your modem if you need one.

Choose your modem (with or without NTU) to get started:

	VX420-G2V Modem only
	VX420-G2V Modem with Gfast NTU
	VX420-G2V Modem with other NTU
	VX220-G2V Modem only
	VX220-G2V Modem with NTU
	TP-Link VR1600v only
	TP-Link VR1600v with NTU

How to plug in your VX420-G2V Modem for 10MATES Fibre

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem’s Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s ON/OFF button.
6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
   
   No green light? Call us on 1300 030 692 and we can help you out.
   
8. You’ll find the default WiFi name and password on your modem’s barcode sticker. If you want to change your WiFi name or password, use this guide.
   
9. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
10. For online gaming or HD/4K streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
11. To use your 10MATES Voice phone service, just plug a handset into your modem’s green Phone port.
    
12. You’re now good to go.If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

How to plug in your VX420-G2V Modem for 10MATES Fibre with a Gfast NTU

Note: The Adtran® Gfast NTU is supplied with our FTTB250 and FTTB Max plans.

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Turn off the power outlet and unplug any power cables.
4. Use the power cables to connect the Power port on your modem and NTU to power outlets.
5. Use an ethernet cable to connect your modem’s blue WAN port to your NTU’s LAN port.
6. Use a phone cable to connect your NTU’s Gfast port to your phone wall socket.
7. Turn on the power outlet and press your modem’s ON/OFF button.
8. Leave your modem alone for 30 minutes while it runs through its automatic setup.
9. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
   
   No green light? Call us on 1300 030 692 and we can help you out.

• You’ll find the default WiFi name and password on your modem’s barcode sticker. If you want to change your WiFi name or password, use this guide.
  
• Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
• For online gaming or HD/4K streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
• To use your 10MATES Voice phone service, just plug a handset into your modem’s green Phone port.
  
• You’re now good to go.If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

How to plug in your VX420-G2V Modem for 10MATES Fibre with an NTU

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Turn off the power outlet and unplug any power cables.
4. Use the power cables to connect the Power port on your modem and NTU to power outlets.
5. Use one phone cable to connect your modem’s grey DSL port to your NTU’s LINE port (or MODEM port, if you have an older NTU).
6. Use the other phone cable to connect your your NTU’s LINE + POWER port (or UPLINK port) to your phone wall socket.
7. Turn on the power outlet and press your modem’s ON/OFF button.
8. Leave your modem alone for 30 minutes while it runs through its automatic setup.
9. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
   
   No green light? Call us on 1300 030 692 and we can help you out.
   
10. You’ll find the default WiFi name and password on your modem’s barcode sticker. If you want to change your WiFi name or password, use this guide.
    
11. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
12. For online gaming or HD/4K streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
13. To use your 10MATES Voice phone service, just plug a handset into your modem’s green Phone port.
    
14. You’re now good to go.If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

How to plug in your VX220-G2V Modem for 10MATES Fibre

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem’s Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s ON/OFF button.
6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
7. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
   
   No blue light? Call us on 1300 030 692 and we can help you out.
   
8. You’ll find the default WiFi name and password on your modem’s barcode sticker. If you want to change your WiFi name or password, use this guide.
   
9. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
10. For online gaming or HD/4K streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
11. To use your 10MATES Voice phone service, just plug a handset into your modem’s green Phone port.
    
12. You’re now good to go.If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

How you plug in your VX220-G2V Modem for 10MATES Fibre with an NTU

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
4. Use one phone cable to connect your modem’s grey DSL port to your NTU’s LINE port (or MODEM port, if you have an older NTU).
5. Use the other phone cable to connect your your NTU’s LINE + POWER port (or UPLINK port) to your phone wall socket.
6. Turn on the power outlet and press your modem’s ON/OFF button.
7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
8. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
   
   No blue light? Call us on 1300 030 692 and we can help you out.
   
9. You’ll find the default WiFi name and password on your modem’s barcode sticker. If you want to change your WiFi name or password, use this guide.
   
10. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
11. For online gaming or HD/4K streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
12. To use your 10MATES Voice phone service, just plug a handset into your modem’s green Phone port.
    
13. You’re now good to go.If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

How to plug in your TP-Link VR1600v for 10MATES Fibre

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem’s Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s Power button.
6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
   
   No green light? Call us on 1300 030 692 and we can help you out.
   
8. You’ll find the default WiFi name (SSID) and password on your modem’s barcode sticker. If you want to change your WiFi name or password, use this guide.
   
9. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
10. For online gaming or HD/4K streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
11. To use your 10MATES Voice phone service, just plug a handset into your modem’s grey Phone 1 port.
    

12. You’re now good to go.

    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

How to plug in your TP-Link VR1600v for 10MATES Fibre with an NTU

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
4. Use one phone cable to connect your modem’s grey DSL port to your NTU’s LINE port (or MODEM port, if you have an older NTU).
5. Use the other phone cable to connect your your NTU’s LINE + POWER port (or UPLINK port) to your phone wall socket.
6. Turn on the power outlet and press your modem’s Power button.
7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
8. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
   
   No green light? Call us on 1300 030 692 and we can help you out.
   
9. You’ll find the default WiFi name (SSID) and password on your modem’s barcode sticker. If you want to change your WiFi name or password, use this guide.
   
10. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
11. For online gaming or HD/4K streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
12. To use your 10MATES Voice phone service, just plug a handset into your modem’s grey Phone 1 port.
    
13. You’re now good to go.If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.