If your 10mates Fibre (FTTB) service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

1. Your service may just be affected by an outage or planned maintenance. You can check your address on our Network Status page.

   If there is an outage or planned maintenance, the results will give you an estimated fix time.

2. Do you have any devices connected to your modem with an Ethernet cable? If these devices stay connected when devices on WiFi drop out, switch to troubleshooting WiFi Dropouts.

3. Find your modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.You’ll need to replace any broken or chewed cables. Not all setups have a Network Termination Unit (NTU).
4. If you have a Network Termination Device (NTU) and you notice any of these status light behaviours, please call us on 1300 030 692.Select your NTU model
   

   Adtran® 422G Gfast NTU	LAN light off or flashing green Gfast light
   LEANetwork NTU	Flashing green OUT or Warning light
   Power/DIAG NTU	Red DIAG light

5. Still getting dropouts? Please call us on 1300 030 692 and we’ll help you.