• Can’t send any SMS or MMS
• Can’t send MMS

Can’t send any SMS or MMS

1. Your service may just be affected by an outage or planned maintenance. You can check our Network Status page.

   If there is an outage or planned maintenance, the results will give you an estimated fix time.

2. Even if you’re in the 10mates mobile coverage area, certain locations may have a weak mobile signal, like basements, underground tunnels, or large shopping centres.

   Try sending an SMS/MMS while outside.

3. Are you trying to SMS/MMS an international mobile number? Some international mobile networks just don’t support SMS/MMS. If this is the case, you’ll need to use an instant messaging app like Messenger, or email.

   If you know that SMS/MMS works in the country you’re sending it to, then check how the mobile number is dialled or saved in your mobile contacts:

   – The country code should replace the first zero in a mobile number. For example, a London mobile number “07937123123” should be “+447937123123”.
   – If the first digit of the mobile number is not a zero, then just put the country code before the entire mobile number.

4. If your handset displays an error message like “No Network”, “No Service” or “Select Network”, follow this guide to manually select your carrier.

   Try sending another SMS/MMS after your carrier is selected.

5. Make sure your phone settings have the SMSC (Short Message Service Centre) or MCN (Message Centre Number) set to “+61415011501”.

   If you can’t find your phone in the Vodafone device guides, check the manufacturer’s website or run a Google search for a guide on how to do this.

6. Do you have another phone that fits your 10mates SIM? If you can send SMS/MMS on one phone but not another, the phone that can’t send SMS/MMS may be damaged or faulty.

   Faulty phones need to be repaired or replaced. Contact the seller for a warranty claim.

7. Still can’t send SMS? Call us on 1300 030 692 and we’ll help you out.

   If you can send SMS but not MMS, try the steps below.

Can’t send MMS

If you can send SMS but MMS isn’t working, try these steps:

1. Make sure the MMS file size, especially video MMS, doesn’t exceed the file size limit allowed by your phone.

   You’ll usually get a popup on your phone telling you if the file is too big.

2. Make sure mobile data is turned on in your phone settings. If mobile data is off, MMS may not work properly.

   Check the manufacturer’s website or run a Google search if you’re not sure how to do this on your phone.

3. Make sure your phone has the following MMS settings:

   APN: live.vodafone.com
   MMSC: http://pxt.vodafone.net.au/pxtsend
   MMS Proxy: 10.202.2.60

   If you can’t find your phone in the Vodafone device guides, check the manufacturer’s website or run a Google search for a guide on how to do this.

4. Still can’t send MMS? Call us on 1300 030 692 and we’ll help you out.