The first months’ payment will be charged to your credit card on the first day of activation and is calculated by the days left in that month. Each recurring monthly payment thereafter will be automatically charged to your card on the 1st of each month. You will also receive an invoice on the first of each month which will update its status to paid once payment is recognised.

Those who miss the due date for a payment may receive reminders for the first 7 days via email. On the 8th day you will receive a reminder by email, SMS and phone call. On the 10th if you have not responded, the connection will be scheduled for disconnection after 30 days, meaning, at this stage, you have 30 days to clear up any misunderstandings and contact us to withdraw the disconnection. We will continue to pursure communcations with you during the 30 day period. After 30 days if we still have not been able to get in contact with you, you will receive a final invoice for the entire remaining contract period and your connection will have been disconnected.

If for whatever reason your debt comes to a stage where we need to use a debt collector, you will be charged an additional 25% on top of your outstanding amount to cover the fees of the debt collector.