All about the nbn Different types of nbn are available in different areas. Here’s what you need to know about each one. Select one of the links below to jump to a query: nbn® FTTP (Fibre to the Premises) How nbn FTTP is connected Installation requirements for nbn FTTP nbn® FTTB/FTTN (Fibre to the Building/Fibre […]
nbn BYO modem requirements for standard nbn plans Whether you’re re-using an nbn modem from your previous nbn provider or you bought one from your local computer store, most nbn modems will work with 10MATES nbn. However, there are a few exceptions that we’ll explain here. This advice is for standard nbn® plans. If you […]
Troubleshooting WiFi Network for Dropouts If your WiFi connection is having dropouts, it means that your WiFi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue. Turn off your WiFi devices off for at least 60 seconds, then turn them […]
How to improve your WiFi Signal These steps will work for all 10MATES modems, including the VX220-G2V, Smart Modem Gateway (VX420-G2H), VX420-G2V, Nokia FastMile, Sagemcom 5G and other previously sold modems. WiFi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your […]
Troubleshoot slow WiFi If your WiFi’s running slow, these steps will help you identify the issue. Stand next to your modem and run a speed test. WiFi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your modem. If your WiFi is only […]
Troubleshoot no connection on your WiFi If your WiFi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on WiFi can’t. These steps will help you identify the issue. Make sure that WiFi isn’t turned off on your laptop, phone or […]
Troubleshoot dropouts on your 10MATES FTTB If your 10MATES Fibre (FTTB) service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue. Your service may just be affected by an outage or planned maintenance. You can check your address on our Network Status […]
Troubleshoot dropouts on your nbn Wireless If your 10MATES nbn Wireless service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue. Your service may just be affected by an outage or planned maintenance. You can check your address on nbn®’s Network status […]
Troubleshoot dropouts on your nbn HFC If your 10MATES nbn HFC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue. Your service may just be affected by an outage or planned maintenance. You can check your address on nbn®’s Network status […]
Troubleshoot dropouts on your nbn FTTP If your 10MATES nbn FTTP service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue. Your service may just be affected by an outage or planned maintenance. You can check your address on nbn®’s Network status […]
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