Ensure that your internet connection is online. Select your broadband service from the 10mates Support to get troubleshooting guides for 10mates broadband connections.

DND (Do Not Disturb) modem may be enabled on your handset. Press the OK button then select Call Features > Do Not Disturb. If necessary, use the left and right arrow keys to toggle to “Disable”, then Save.

Confirm that your handset is registered by following this guide.

Press and hold the OK button on your handset and select the Status tab to confirm that an IPv4 address is listed.

Turn your modem off for at least 10 seconds, then turn it back on and wait for the lights to settle.

Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.

Try using an alternate Ethernet cable between your modem and the handset base station.

Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.

Factory reset your handset by pressing the OK button, then select Settings > System settings > Base reset and enter the PIN “0000“. When the handset resets, it will automatically download the configuration from the BPX server.

Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.

If you are unable to improve the audio quality of your BizPhone service, please email support@10mates.com.au with your call notes and test result numbers, and reference this troubleshooting article.