Ensure that your internet connection is online. Select your broadband service from the 10mates Support to get troubleshooting guides for 10mates broadband connections.

Check the DND (Do Not Disturb) status on your handset screen. Press the DND soft key to turn this off if necessary.

Confirm that your handset is registered by following this guide.

Press and hold the OK button on your handset to view connection options, and confirm that an IPv4 address is listed.

Turn your modem off for at least 10 seconds, then turn it back on and wait for the lights to settle.

Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.

Try using an alternate Ethernet cable between your handset and modem.

Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.

Factory reset your handset by holding the OK button for 10 seconds.

Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.

If you are unable to improve the audio quality of your BizPhone service, please email support@10mates.com.au with your call notes and test result numbers, and reference this troubleshooting article.