December 11, 2024
Whether you’re re-using an nbn modem from your previous nbn provider or you bought one from your local computer store, most nbn modems will work with 10mates nbn. However, there are a few exceptions that we’ll explain here.
This advice is for standard nbn® plans. If you have a high-speed nbn® plan, see High speed nbn modem requirements.
Select one of the links below to jump to a query:
To work on 10mates nbn, your modem must:
Important: If you got 10mates nbn with a 10mates modem, and then replaced it with a BYO modem, your BYO modem must support VLAN tagging.
| Previous nbn provider | Compatible with 10mates nbn? |
|---|---|
| Telstra | ✅ |
| Optus | ❌ |
| Dodo | ✅ |
| Belong | ✅ |
| 10mates | ✅ |
| Vodafone | ✅ |
Most nbn-ready modems bought within the past few years will work. Less modems work on nbn FTTB/FTTN because it needs modems to support VDSL2 connections and SOS/ROC.
You can find the make and model of your modem on its barcode sticker.
| Manufacturer | Modem | nbn FTTB/FTTN | All other nbn types |
|---|---|---|---|
| Amazon | Eero 6 | ❌ | ✅* |
| Amazon | Eero Pro 6 | ❌ | ✅* |
| ASUS | AC1200 | ✅ | ✅ |
| ASUS | AC1500 | ❌ | ✅ |
| ASUS | DSL-AC68U | ✅ | ✅ |
| ASUS | RT-AC68U | ❌ | ✅ |
| AVM | Fritz!Box 7390 | ✅ | ✅ |
| AVM | Fritz!Box 7490 | ✅ | ✅ |
| D-Link | DSL-4320L | ✅ | ✅ |
| D-Link | AC1750 | ❌ | ✅ |
| D-Link | DSL-3900 | ✅ | ✅ |
| D-Link | COVR-1100 | ❌ | ✅ |
| D-Link | COVR-1102 | ❌ | ✅ |
| D-Link | DSL-G255 | ✅ | ✅ |
| D-Link | Exo AC1900 | ❌ | ✅ |
| D-Link | DSL-2878 | ✅ | ✅ |
| D-Link | AC1200 | ❌ | ✅ |
| D-Link | N300 | ❌ | ✅ |
| Netcomm | NF4V | ✅ | ✅ |
| Netcomm | NB16WV-02 | ❌ | ✅ |
| Netgear | D6400 | ❌ | ✅ |
| Netgear | Orbi RBK50 | ❌ | ✅ |
| Netgear | Nighthawk D7000 | ✅ | ✅ |
| Netgear | Nighthawk D7800 | ✅ | ✅ |
| Netgear | Nighthawk RAX80 | ❌ | ✅ |
| Netgear | Nighthawk RAX120 | ❌ | ✅ |
| Netgear | DM200 | ✅ | ❌ |
| Netgear | R6020 | ❌ | ✅ |
| Netgear | R6120 | ❌ | ✅ |
| Netgear | RAX80 | ❌ | ✅ |
| Netgear | RAX120 | ❌ | ✅ |
| TP-Link | AX6000 | ❌ | ✅ |
| TP-Link | Archer AX10 | ❌ | ✅ |
| TP-Link | Archer C9 | ❌ | ✅ |
| TP-Link | C4000 | ❌ | ✅ |
| TP-Link | Archer VR900 | ✅ | ✅ |
| TP-Link | Deco | ❌ | ✅ |
| TP-Link | Archer VR400 | ✅ | ✅ |
| Technicolor | TG-789 | ✅ | ✅ |
*Amazon Eero 6/Eero 6 Pro requires minimum software version eeroOS v6.6.1 and eero App version 6.13.0.
All current 10mates modems are compatible with our nbn services. However, older modems are not compatible or are no longer compatible due to new requirements.
These older modems are still compatible with some types of nbn:
| Modem | nbn FTTP | All other nbn types |
|---|---|---|
| TP-Link C1200 | ✅ | ❌ |
| Huawei HG659 | ❌ | ✅ |
| Huawei HG658 | ❌ | ✅ |
| Netcomm NF12 | ✅ | ❌ |
| Netcomm NF7 | ✅ | ❌ |
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