Troubleshooting WiFi Network for Dropouts If your WiFi connection is having dropouts, it means that your WiFi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue. Turn off your WiFi devices off for at least 60 seconds, then turn them […]
How to improve your WiFi Signal These steps will work for all 10MATES modems, including the VX220-G2V, Smart Modem Gateway (VX420-G2H), VX420-G2V, Nokia FastMile, Sagemcom 5G and other previously sold modems. WiFi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your […]
Troubleshoot slow WiFi If your WiFi’s running slow, these steps will help you identify the issue. Stand next to your modem and run a speed test. WiFi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your modem. If your WiFi is only […]
Troubleshoot no connection on your WiFi If your WiFi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on WiFi can’t. These steps will help you identify the issue. Make sure that WiFi isn’t turned off on your laptop, phone or […]
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