You’ll need to plug in your modem and change some settings to get it working with 10MATES nbn Wireless.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the Ethernet cable to connect your modem’s blue WAN port to your NCB’s UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

4. Use the power cable to connect your modem’s Power port to a power outlet. Press your modem’s Power button to turn it on.

   
5. To connect devices to the WiFi, you’ll find the default WiFi name and password on your modem’s barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.

7. Open your web browser and go to: https://192.168.1.1

8. Log in with the default username “admin” and the default password “admin” on your modem’s barcode sticker. If you have custom login details, use those instead.

9. Select Advanced > Network.

10. Hit Internet.

11. Set Internet Connection Type to PPPoE.

12. Enter your 10MATES username and password.
    Your 10MATES username can be found in emails from us about your 10MATES order. If you’ve forgotten your password, reset your password.

13. If you have a bundled nbn & phone plan: Select IPTV and tick the Enable box for IPTV. Set ISP Profile to Custom. For Internet VLAN ID, enter 2. For Internet VLAN Priority, enter 0. Enable 802.1Q Tag.
14. Hit Save and you’re good to go.
    Can’t get online? Call us on 1300 030 692 and we’ll help you.