You’ll need to plug in your modem and change some settings to get it working with 10MATES nbn FTTP.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the power cable to connect your modem’s Power port to a power outlet and turn it on.

   

4. Use the Ethernet cable to connect one of your modem’s Ethernet ports to your NCB’s UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

5. Scan the QR code below or go to Google Play or the Apple App Store to install the Deco app.

   

6. Make sure Bluetooth is turned on for the phone or tablet running the Deco app.

7. Open the Deco app and use your TP-Link ID to log in.
   Don’t have a TP-Link ID? Select Sign Up and follow the prompts to create an account.

8. Wait for the app to link to your modem, then assign your modem to a room.

   

9. Make sure PPPoE is selected.

   

10. Set a WiFi Network name and a Password, then connect your devices to the WiFi using these details.

    

11. In the Deco app, tap More, then Advanced.

    

12. Tap IPv4 and make sure it says PPPoE.

13. Turn off “Ignore Ping from WAN” and then exit the app.

14. You’re now good to go.
    Can’t get online? Call us on 1300 030 692 and we’ll help you.