nbn® Fibre to the Premises explained (FTTP)

nbn FTTP made easy

All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used in circumstances where a fibre optic line will be run from the nearest available fibre node, directly to your premises.

FTTP connections require an nbn network device to be installed inside your home. This device requires power to operate and can only be installed by an approved nbn installer or phone and internet provider.

Are you upgrading to nbn FTTP with a wholesale higher speed plan?

The installation process of upgrading to nbn FTTP with a plan based on our eligible wholesale speed tiers is different. Read about the work that will be required to install new nbn FTTP equipment inside and outside your location.

Prepare for your nbn FTTP installation appointment

Your preferred provider may advise that you need an installation for FTTP with an nbn approved technician. Download our guide or watch our video to prepare for your installation appointment and make the most of your nbn Fibre to the Premises (FTTP) connection. 

Download Our Guide
nbn FTTP Preparing guide
Watch our video to prepare for installation day

Supporting information

Battery back-up information

 In the event of a power outage, it’s worth considering a battery back-up to supply emergency power to your nbn connection box.

Power outage information

Talk to 10mates about whether your device will work during a blackout when connected to the nbn network.

Device compatibility

The rollout of the nbn network will involve new technologies which some exisitng devices may not be compatible with.

Have questions?

FTTP installation requests may require in-home cabling and include multiple devices to be installed inside and outside of your premises. The nbn equipment to be installed may include an nbn utility box (outside), an nbn connection box (inside or outside), and a Power Supply unit (inside).

Refer to the diagram above of the nbn equipment that may be installed at your premises. Depending on the internal or external location of your nbn connection box, your device may differ to the one shown in the diagram.

Your assigned technician will try to accommodate your first choice of location where possible, however they will need to install the connection box based on the list of specifications below.

Health and safety considerations and some environmental factors such as complex walls, distance to power sources and proximity and accessibility to the exterior utility box will influence and inform the location. 

List of specifications

  • Within 3m of an existing power point outlet (or 1.8m if battery backup is requested)
  • Near the utility box (installed on an outside wall), where the fibre can be safely and efficiently installed – this means usually near the front of the property
  • Where there is suitable space below and above the connection box for easy access – this means generally at least 1.8m below the finished floor level or ceiling
  • Away from hazards and busy areas where it may be knocked or damaged
  • A cool, dry, ventilated area away from direct sunlight (nbn equipment cannot be installed in a damp or wet areas such as a kitchen, bathroom, laundry, or under a window that opens, and away from existing utilities such as gas lines or external water systems)
  • Somewhere where blinking lights won’t be distracting, but easy for you to see and check the indicator lights
  • In the same building as the main electric meter box or distribution board (i.e. not in a separate detached garage or outhouse)

You will need to schedule your preferred installation appointment with your phone or internet provider, as they will manage this process for you.

Your provider will also confirm if your FTTP installation will require an authorised person over the age of 18 to be present during the installation – to give the installer internal and external access to your premises, to install the nbn connection box and Power Supply unit.

Not yet. The outside equipment (nbn utility box) is just one part of the installation. To connect your premises to the nbn network, you will need to order an nbn powered plan through your preferred phone or internet provider. Your provider will then organise the install of your nbn equipment (nbn connection box and Power Supply unit) that will connect your premises to the nbn utility box outside.

You can find out when services are planned to be connected at your address via the nbn rollout map.

Guidelines on the removal or relocation of nbn supplied equipment can vary depending on the situation. If you’re planning on removing or relocating your equipment due to renovation, demolition or a move of premises, before you do, please visit our relocation/removal page for more information.
Although most existing services will be replaced by the nbn access network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact 10mates as soon as possible to find out if your services are impacted.

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