Before your installation appointment, you will need to think about where you want the nbn connection box to be installed inside your house (note: for a Solar Mount Structure the nbn connection box will placed within the outdoor enclosure).

Pick the best location using this checklist:

● Reasonably close to a power point.

● A cool, dry, ventilated area (nbn equipment cannot be installed in a damp or wet area such as; a kitchen, bathroom, laundry, or under a window that opens).

● Away from busy areas where it may be knocked or damaged.

● Somewhere easy for you to see and check the indicator lights.

● In the same building as the main electric meter box or distribution board (i.e. not in a separate detached garage or outhouse).

Whilst the nbn technician will try to accommodate your choice of location, some environmental factors such as complex walls, distance to power sources and proximity and accessibility to the exterior antenna may prevent installation in this location. Try to choose an alternative location if your preferred location is not viable and discuss the options with your allocated installer.

Fixed Wireless services can deliver a range of wholesale upload and download speeds.

Your experience, including the speeds actually achieved over the nbn Fixed Wireless network, depends on; the configuration over which services are delivered to your premises, whether you are using the internet during typical busy periods, such as evenings, when more people are online, and some factors outside our control (like how far away your premises is located from the transmission tower, your equipment quality, software, broadband plans, signal reception, the plan you choose from 10MATES, the performance of your modem, Wi-Fi, cabling, other devices in your premises and how your service provider designs its network)

Talk to 10MATES about the broadband speed plans available in your area. You should ask them about the actual speeds you can expect to experience when you switch to an nbn powered plan – particularly during peak times like the evening as some locations have Fixed Wireless cells that can experience congestion. In those locations, speeds may be impacted by network congestion on nbn’s Fixed Wireless network, including during busy periods.

These considerations may help if you’re experiencing performance or speed issues on your Fixed Wireless service:

• Networking equipment: Check the quality of your networking equipment, for example, a router/modem with better performance specifications could improve your experience.
• Wi-Fi signal strength: Wi-Fi modems can vary in signal strength, so it’s best to check with 10MATES if the modem that they’ve supplied meets your performance expectations.
• Where you position your Wi-Fi modem: Other electronics can impact your Wi-Fi signal – mobile phones, microwaves and TVs rely on radio signals. Having your router placed as far away from these devices as possible can help.
• The number of devices online at the same time: If you regularly have many users and devices actively online at the same time, and stream videos on a regular basis, you should discuss an nbn powered plan on a higher speed tier with 10MATES.
• Network congestion: A number of factors can influence your internet experience, including:
  • The configuration over which services are delivered to your premises.
  • Whether you are using the internet during typical busy periods, such as evenings, when more people are online.
  • Network congestion on nbn’s Fixed Wireless network, which may impact speeds, including during busy periods.

If you’re still experiencing issues with your service over the nbn access network, you’ll need to chat with 10MATES for further assistance.

The existing copper lines and services at your premises will not be altered or changed by connecting to an nbn Fixed Wireless (or Sky Muster™ satellite) service.

In Fixed Wireless (or Sky Muster™ satellite) areas, premises will have the choice to keep their existing phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn access network through a preferred phone and internet provider – connecting your new phone via the nbn supplied equipment. Your provider can assist with your phone and internet services.

A premises’ eligibility for either service technology (Fixed Wireless or Sky Muster satellite) is subject to it first successfully passing a Fixed Wireless signal test. If the premises fails the test, it may then be considered for a Sky Muster™ satellite eligibility test.

It’s important to note that if a premises is eligible to receive a Fixed Wireless (or Fixed Line) service, it will not be eligible for a Sky Muster™ satellite service.

If your Fixed Wireless outdoor antenna can’t be installed on the roof, wall or gutter, it may need some other mounting arrangement (i.e., a pole). Your nbn™ technician can advise you on what will be needed on the day of installation. 

If you need to have equipment or cables relocated, you’ll need to contact 10MATES so that they can advise you of the cost, and arrange for a technician to move the equipment.

Things to consider for the new location of the nbn equipment:

• The nbn connection box must be protected from water, steam and excessive heat.
• The location of the nbn connection box must be well ventilated, near a dedicated power point, and with unrestricted access – to check the indicator lights.
• The nbn connection box must be positioned in a location away from busy areas and protected from damage, and with sufficient access and light to see if the device is functioning correctly.
• The nbn outdoor antenna location is determined by Radio Frequency performance. It may not be possible to relocate this to any other position on premises.
• You are responsible for the cost of relocation.

nbn must have a presence at a tower to provide access to the nbn access network. You can ask your technician if your local tower has nbn presence on the day of installation.

• If you are unable to receive a suitable Fixed Wireless signal at the main premises on your property, and nbn determines that a non-standard installation is not possible, you may be able to get connected to Fixed Wireless via a “Solar Mount Solution”. This option is only available for end users willing to engage a third-party vendor to build a Solar Mount Solution for you (at your cost).
• This option is subjected to guideline which sets out technical, safety and other requirements that must be met for nbn to install its equipment (e.g. nbn connection box and nbn outdoor antenna) on a third-party Solar Mount Solution.