Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

Note: Your 10mates 5G SIM is already inside your 5G Modem. Please don’t remove it because the SIM won’t work in other devices.

Choose your modem to get started:

	Nokia FastMile 3.2 5G Modem Supplied from 10 April 2024
	Sagemcom 5866 5G Modem
	Nokia FastMile 5G Modem

How to plug in your Nokia FastMile 3.2 5G Modem for 5G Home Broadband

We recommend using the Nokia WiFi app

Don’t want to use the app? You can set up without the app instead.

1. Download the Nokia WiFi app (Android or iOS) on your phone and accept permission for “Nokia WiFi” to find and connect to devices on your local network.
2. Your phone needs to have WiFi turned on to use the app to find your 5G Modem.
3. In the Nokia WiFi app, tap Get Started.
   
4. Tap Scan code and use your phone’s camera to scan the QR code on your 5G Modem’s barcode sticker.
   
5. Follow the advice on how to find a good spot for your 5G Modem. It’s best to choose a clear, open location on a shelf or table – ideally near a window.
   You can try different spots if your first spot isn’t giving you a strong signal. Don’t put your modem on the floor or inside a cupboard because this will cause a weak signal.
   
6. You can skip the Insert SIM card screen – we’ve already done this for you.
7. Use the power cable to plug your modem’s Power port into a power outlet and press the ON/OFF button. Once your 5G Modem is turned on, tap Next in the Nokia WiFi app.
8. You’ll find the default WiFi name (SSID) and password (Key) on your modem’s barcode sticker. You can also connect phones by scanning the WiFi QR code.
   If you want to change your WiFi name or password, use this guide.
   
9. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
10. For online gaming or HD/4K streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 2 devices to your modem’s LAN ports.
    Please note that 5G Home Broadband is only suitable for casual online gaming. Learn more.
11. Once your devices are connected, tap I’m Connected in the Nokia WiFi app.
    
12. The app will check your connection. If you’d like to try a different spot for your 5G Modem, tap Reposition gateway. Otherwise, tap Next.
    
13. Once you’re happy with the connection, tap Finish and you’re good to go.

Set up your Nokia FastMile 3.2 5G Modem without the app

1. Find a good spot for your 5G Modem. It’s best to choose a clear, open location on a shelf or table – ideally near a window.
   You can try different spots if your first spot isn’t giving you a strong signal. Don’t put your modem on the floor or inside a cupboard because this will cause a weak signal.
2. Use the power cable to plug your modem’s Power port into a power outlet and press the ON/OFF button.
   
3. Leave your modem alone for 2-3 minutes while it runs through its automatic setup.

4. Check the Signal lights on your modem. If you have 2-3 bars, you’re online with a good signal and you can start connecting your devices.

5. If the 5G light is off or you have low bars, try moving your modem to a different spot and press the TEST button on the back of your modem to run another signal test.

   No 5G light or can’t get a good signal? Give us a call on 1300 030 692 and we’ll help you out.

   
6. You’ll find the default WiFi name (SSID) and password (Key) on your modem’s barcode sticker. You can also connect phones by scanning the WiFi QR code.
   If you want to change your WiFi name or password, use this guide.
   
7. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
8. For online gaming or HD/4K streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 2 devices to your modem’s LAN ports.
   Please note that 5G Home Broadband is only suitable for casual online gaming. Learn more.
9. Once your devices are connected, you’re good to go.

How to plug in your Sagemcomm 5866 5G Modem for 5G Home Broadband

1. Find a good spot for your 5G Modem. It’s best to choose a clear, open location on a shelf or table – ideally near a window.
   You can try different spots if your first spot isn’t giving you a strong signal. Don’t put your modem on the floor or inside a cupboard because this will cause a weak signal.
2. Use the power cable to plug your modem’s Power port into a power outlet and press the Power button on the base.
   

3. Leave your modem alone for 3-5 minutes while it runs through its automatic setup.

4. Check the Signal lights on your modem. If you have 3-4 bars, you’re online with a good signal and you can start connecting your devices.

5. If the Signal lights are off or have low bars, try moving your modem to a different spot.

   Can’t get a signal? Give us a call on 1300 030 692 and we’ll help you out.

   

6. There are 3 ways to connect your devices to the WiFi:

   – A) Use the WiFi Network name and Password on your modem’s barcode sticker.
   – B) You can also connect phones by scanning the WiFi QR code on your modem’s barcode sticker.
   – C) Turn on WiFi Protected Setup (WPS) on your device then press your modem’s WPS button.

   If you want to change your WiFi name or password, use this guide.

   
7. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
8. For online gaming or HD/4K streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s LAN ports.
   Please note that 5G Home Broadband is only suitable for casual online gaming. Learn more.
9. Once your devices are connected, you’re good to go.

How to plug in your Nokia FastMile 5G Modem for 5G Home Broadband

1. Find a good spot for your 5G Modem. It’s best to choose a clear, open location on a shelf or table – ideally near a window.
   You can try different spots if your first spot isn’t giving you a strong signal. Don’t put your modem on the floor or inside a cupboard because this will cause a weak signal.
2. Use the power cable to plug your modem’s Power port into a power outlet and press the ON/OFF button on the base.
   

3. Leave your modem alone for 5 minutes while it runs through its automatic setup.

4. Check the Signal lights on the top of your modem. If the 5G light is green or yellow, you’re online with a good signal and you can start connecting your devices.
   The lights on the the outer ring will show the direction the signal is coming from.

5. If the 5G lights is off or red, try moving your modem to a different spot.

   No 5G light or can’t get a good signal? Give us a call on 1300 030 692 and we’ll help you out.

   

6. There are 3 ways to connect your devices to the WiFi:

   – A) Use the WiFi Network name and Password on your modem’s barcode sticker.
   – B) You can also connect phones by scanning the WiFi QR code on your modem’s barcode sticker.

   

   – C) Turn on WiFi Protected Setup (WPS) on your device then press your modem’s WPS button.

   If you want to change your WiFi name or password, use this guide.

   
7. Your devices will automatically connect to the best WiFi possible. If your WiFi’s running slow, check out Improving WiFi Signal.
8. For online gaming or HD/4K streaming, Ethernet is better than WiFi. If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s LAN ports.
   Please note that 5G Home Broadband is only suitable for casual online gaming. Learn more.
9. Once your devices are connected, you’re good to go.