If your WiFi connection is having dropouts, it means that your WiFi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue.

1. Turn off your WiFi devices off for at least 60 seconds, then turn them back on again.

   You can use a Restart option if your device has one.

2. Find your WiFi modem and turn off its power outlet for at least 60 seconds.

3. Turn the outlet back on and wait for your modem’s Internet light to come on, then see if your WiFi drops out again.

   

4. When your WiFi drops out, make sure that laptop, phone or tablet is still connected to your WiFi network. You may need to move closer to your modem because your device will automatically disconnect if the WiFi is out of range.

   If you need to connect a device to your WiFi network again, you’ll find the default WiFi name (SSID) and password on your modem’s barcode sticker.

   Do you have a custom WiFi name or password? Our basic WiFi settings guide for 10mates modems will help you change your WiFi details. If your modem isn’t from 10mates, you should be able to find help on the manufacturer’s website.

   

5. If your WiFi only drops out in certain parts of your home, check out our guide on improving WiFi signal.

6. Do you have multiple devices connected to your WiFi? If some devices get WiFi dropouts in the same location while others don’t, the devices that gets dropouts may have a faulty wireless adapter.

   Devices with a faulty wireless adapter may need to be repaired or replaced. If the device is a computer running Windows, a winsock reset may help.

7. Still can’t connect to the WiFi? If you have a 10mates modem, please call us on 1300 030 692 and we’ll help you out.

   If you have a third-party modem, please check the manufacturer’s website for support.