When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on 10mates Support for more information.

1. If relevant, please see if our troubleshooting guides for Can’t Make/Receive Calls, No Registration, Call Dropouts or Poor Audio Quality were able to resolve your handset issue.

2. Restart the handset by disconnecting its power and Ethernet cables from the base station for 10 seconds, then reconnect.

   

3. Plug the base station into an alternative electrical socket and check if the issue persists.

4. Connect the base station to your modem using an alternative Ethernet cable and check if the issue persists.

5. If the issue persists, make a note of the Serial number and MAC address on your base station’s barcode stickers:

   

6. Please email support@10mates.com.au with the following details:

   – Name
   – Contact Number
   – Company Name and Delivery Address
   – Handset Serial number and MAC address
   – Hardware Model and BizPhone number associated with it
   – Replacement reason