When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on 10mates Support for more information.

1. If relevant, please see if our troubleshooting guides for Can’t Make/Receive Calls, No Registration, Call Dropouts or Poor Audio Quality were able to resolve your handset issue.

2. Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.

   

3. Plug the handset into an alternative electrical socket and check if the issue persists.

4. Connect the handset to your modem using an alternatively Ethernet cable and check if the issue persists.

5. If the issue persists, make a note of the Serial number and MAC address on your handset’s barcode stickers:

   

6. Please email support@10mates.com.au with the following details:

   Name
   Contact Number
   Company Name and Delivery Address
   Handset Serial number and MAC address
   Handset Model and BizPhone number associated with it
   Replacement reason